What are the responsibilities and job description for the Business Process Specialist position at MIDAS CHAIN INC?
Company Overview
Midas Chain Inc is a leading jewelry manufacturer in the U.S. and worldwide, selling exclusively to the trade. With 40 years of family business expertise, we pride ourselves on expert craftsmanship and genuine client relationships tailored to each jeweler.
Our Vision
We strive to create a beautiful work environment with a competitive salary and comprehensive benefits package including Medical, Dental, Vision, LTD, Life, 401K Profit Sharing, PTO, Paid Sick Leave and Company paid Holidays.
The Role
The Credit & Returns Specialist processes returns and credits for all sales channels, working directly under the CFO. This role collaborates with the Distribution team on QC and product information while supporting the sales and customer service teams on returned merchandise details.
Responsibilities
- Process returns and credits through SAP system in expected turnaround time
- Prepare inventory to be returned to stock
- Identify, investigate, process and complete customer returns and merchandise transfers using Department SOPs
- Disposition of merchandise (including identification of non-genuine Midas product), process credits, exchanges through SAP systems
- Ensure customer satisfaction through timely and accurate processing of internal/external customer requests
- Communicate daily with multiple departments to complete returns requiring situational investigations
- Monitor and respond to all returns emails and provide communications to inquiries from internal departments throughout the organization
- Prepare and work with distribution counterparts to ensure items are returned to stock accurately
- Identify, investigate, and resolve inventory discrepancies
- Adhere to safe work procedures when performing job duties
- Collaborate with Sales Executive and Customer Service teams for Wholesale, Majors and Independent Sales
- Ensure proper security of confidential customer information is maintained
- Collaborate with department leadership and team to execute workload plan, adjusting as needed
- Other duties as assigned