Retail Operations Manager

Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations

The Store Manager is a positive, high-energy, customer-focused position and is responsible for the overall operations of a fast-paced tire and automotive service facility. This job is 100% performance based.

✅ Maximize Profitability & Sales Growth: Achieve monthly targets for Gross Profit, Tires, Financing, Car Count etc.

✅ Drive Operational Excellence: Ensure efficient workflow, proper staffing, and adherence to repair order process

Responsibilities:

• Write and review repair orders, estimates, and inspections.
• Dispatch and prioritize jobs to ensure every vehicle is inspected & presented within 45 minutes.
• Sell recommended services and maintain high customer satisfaction.
• Train and manage Service Advisors, CSRs, and Technicians.
• Monitor KPIs like technician productivity, first-time fix rate, and service time.
• Conduct meetings, set goals, and drive sales performance.
• Control expenses (parts, labor, warranty claims, comebacks).
• Manage inventory, parts ordering, and vendor returns.
• Oversee compliance, safety, and shop appearance.

Qualifications

• 3-5 years Automotive Retail sales and/or management experience
• Ability to communicate clearly and professionally
• Organizational Skills - Attention to Detail
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Job Benefits:

• Guaranteed Base Salary Commission Pay
• Group health insurance (BCBS)
• Paid Vacation (up to 2 weeks)
• 401(k) with 4% Match