What are the responsibilities and job description for the Service Advisor and Office Assistant position at Midas VISALIA 2277?
Qualifications
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Understand and follow company strategies and policies
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Possess a valid Driver's License and must be insurable under our automobile insurance
Responsibilities
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Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop
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Greet customers
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Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive
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Enter customer information and repair concern into computer database
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Assign vehicles to technicians
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Clearly communicate repair issues and repairs needed to both customers and technicians
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Oversee daily work of technicians
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Generate timelines and estimates for repairs and discussing options with customers
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Explain all services options to customers, including time and estimates
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Assist customers on warranty protections and other potential cost-saving service options
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Track maintenance or repair status, fill out reports on labor and cost of all services
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Go over the Digital Comprehensive Vehicle Inspection with customers and answer any questions they may have
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Maintain accurate records relating to clients, their vehicles, parts, and service history
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Process financial transactions at completion of service
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Manage shop workflow
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Ensure that all deadlines are met
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Order supplies
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Perform customer service duties, including but not limited to: answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up
Salary : $16 - $17