What are the responsibilities and job description for the Resident Account Specialist position at Middleburg Communities LLC?
Overview
The Resident Account Specialist (RAS) will provide exceptional administrative support to assigned communities and engage with residents to improve customer satisfaction, optimizing community performance. Operating from our Charlotte office, this position reports directly to the Director of Training and Support. The RAS will be responsible for specific administrative tasks and transactions, including bookkeeping, collections, renewals, and more while ensuring excellent customer service across multiple communities.
Key Responsibilities
- Complete Pre-AME and AME checklists and discuss findings with Community/Regional Manager.
- Work with current and former residents on delinquency, collections, and payment plans.
- Initiate lease violations, late rent reminders, 3-day notices, and file evictions/writs.
- Generate renewal offers and manage the renewal process, including renewal of renters insurance policies.
- Monitor liability insurance compliance and manage communication with residents accordingly when forced placed.
- Support residents in online onboarding, service requests, payments, and renewals.
- Finalize Final Account Statements (FAS) and communicate with accounting/residents.
- Provide support for purchasing, invoice, and overall fiscal management.
- Oversee collections efforts with Pay Ready or an assigned service provider.
- Prepare regular communication and reporting to Community/Regional Managers.