Practice Manager - Primary Care

Position Highlights

• Department: MHPC Madison
• Hours: 40.00 per week
• Shift: Shift 1

Position Summary

The Practice Manager is an implementer and is accountable to the Middlesex Health Regional Operations Manager for the practice. Working with MMG Leadership, the Practice Manager has full responsibility, authority and accountability for the performance of the medical practice. Responsibilities of the Practice Manager includes physician relations, communications, management of all non-provider staff (clinical matters will include direction from the responsible provider), budget, practice revenue cycle management, All-Provider meeting agenda and minutes, payroll administration, staff and provider scheduling, physical plant, operations, education and training, supply inventory, quality improvement, etc. Along with this authority comes the responsibility to work collaboratively with MMG Leadership to achieve the overall operational and strategic goals of the Medical Group. The Practice Manager is physically present in the assigned practices for a total of 90% of time worked.

Essential Duties & Responsibilities

• Practices participatory, collaborative practice leadership with MMG Leadership

• Develops and maintains positive, cohesive and respectful working relationships with office staff, other managers, practice leadership, and practice providers.

• Positively contributes to leadership meetings

• Leads monthly office meeting in collaboration with MMG Leadership

• Coordinates patient care delivery and day to day operations of the practice

• Manages front desk functions to include patient scheduling, registration, financial counseling, medical records, billing and collections, data entry and processing and cash posting

• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Manages office/clinical staff
• Develops, implements, and maintains office policies and procedures
• Interviews, hires and trains a productive medical office team
• Responsible for employee evaluations, appraisals, and completing performance reviews
• Coordinates staff meetings for administrative and clinical staff
• Maintains and manages all filing and organization systems for the practice
• Schedules management in collaboration with surgeons/leased providers for professional calendars and surgical calendars

• Develops and manages operational and capital budget in collaboration with the Financial Team.

• Cost-effectively manages materials and equipment to include ordering of supplies for clinical and administrative operations

• Facilities management
• Regulatory Compliance
• Develops, revises, and implements policies and procedures in collaboration with other Middlesex Health Medical Group managers
• Ensures practice compliance with safety and infection control protocols

• Quality Improvement

• Collaborates with health system management community

• Assists with special projects

• Assists in recruiting clinicians

Minimum Qualifications

• Previous management, supervisory or clinic leadership experience

• Previous budget management experience

• Excellent verbal/written communication skills.

• Outstanding interpersonal, collaborative, and customer service skills

• Excellent technology skills including experience with electronic health records

Preferred Qualifications

• Bachelor’s Degree

• Master’s Degree

• 4 years of practice management or clinic leadership experience, including at least 2 years of physician office experience

• 2 years supervising or leading a minimum of 5 employees

Comprehensive Benefits Offered

• Competitive and affordable benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief through Fiducius
• Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.