What are the responsibilities and job description for the Patient Support Specialist position at MidState Skin Institute?
Summary: This is a full-time position, 8:00am-5:00pm Monday - Thursday and half a day on Fridays. It comes with full benefits, such as health insurance, paid time off, and 401K. This position reports to the Office Coordinator.
Essential Functions and Responsibilities:
- Welcomes patients as they enter the office
- Answers patient inquiries by phone, in-person, or through Klara messages
- Schedules and confirms patient appointments
- Able to keep important patient information confidential
- Processes patient payment for products and/or services provided
- Verifies insurance eligibility and referral status
- Makes updates to patient files
- Regularly check email, voicemail, PracYakker, Klara, Promptly, and any other communication systems and ensure timely responses to requests
- Other duties as assigned
Qualifications:
Required - High school diploma or equivalent; customer service skills; intermediate computer and data entry skills; multi-tasker; patience, able to handle stress, positive attitude, team player, takes initiative, able to clearly explain things to patients, problem solver
Preferred - Knowledge of Nextech, Klara, and Promptly systems, friendly personality, quick learner
Physical Demands: Significant amount of sitting, screen time, typing, and assisting patients; lifting up to 25 lbs.; occasional bending and stretching; primarily phone support
Work environment: This job operates in a professional, fast-paced office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. There can be some noise and an occasional difficult patient.
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $17
