TELLER

Job Description

Job title:  Teller

Location: Detroit Lakes Bank Branch

Reports to: Teller Supervisor

Job Status: Non-Exempt

Job Summary

Responsible for processing customer transactions, balancing cash drawer, and completing assigned teller duties.  Provides quality service to new and existing customers and actively provides referrals of potential customers to personal bankers, residential real estate, and business representatives.  

Essential Functions

• Handle customer account transactions which may include verifying cash and endorsements, accurately dispersing cash, processing deposits, withdrawals, and payments, issuing receipts, and cashing checks.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
• Answer basic customer inquiries regarding account information, interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Identify customer needs and offer appropriate bank products and services.
• Process cash advances on credit cards.
• Sell cashier’s checks and money orders.
• Count and roll loose coins.
• Identify counterfeit currency.
• Answer customer phone calls and direct to the appropriate department.
• Effective and constant communication with team members to ensure coverage of the Teller line.
• Redeem U. S. Savings Bonds.
• Exchange Canadian currency.
• Balance drawer daily.
• Complete Currency Transactions Reports and Suspicious Activity reports and maintain Currency Transaction logs when applicable.
• Receive and process Stop Payments, telephone transfers, check reorders, wire transfers, and address changes.
• Process daily bank by mail transactions.
• Order and perform maintenance ATM/Debit cards for customers.
• Ensure teller station is properly supplied.
• Responsible for protecting the privacy of sensitive business and customer information by following all confidentiality, security, and safeguarding customer information policies and control procedures.
• Other projects and responsibilities may be added at the company's discretion.

Job Requirements and Qualifications

Education and/or Experience: High school diploma. Cash handling experience is required. Experience working in a banking environment desirable.  

Critical Skills:   Basic math skills and/or knowledge of accounting principles are required. Excellent customer service skills. Strong written and verbal communication skills. Ability to work in a fast paced environment and under pressure. Must have familiarity working with Windows based software systems.

Other Information

Physical Requirements: Ambulatory skills sufficient to visit branch locations, the ability to stand for extended periods of time, the ability to walk and manipulate (carry, lift, move) light to medium weights of 10 to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard and computer monitor, operate equipment and read technical information. Must possess valid and current driver’s license and ability to drive motor vehicle.

Working Conditions: Work is generally performed in bank office and drive-up  environment. May require travel to branch bank sites.

Important Notice

This document describes the current position. It is not an employment contract. Midwest Bank reserves the right to modify job duties or job descriptions at any time.