Financial Aid Processor/Counselor

Performs complex clerical and detailed work which requires a specialized knowledge of financial aid regulations. Interacts directly with students and parents to interpret and explain regulations and policies related to eligibility requirements for federal, state, and local financial aid funding. Performs specialized tasks to processes results of applications for financial aid. Reports to the Director of Financial Aid.

Interviews and counsels students and parents regarding the financial aid application process and satisfactory progress standards. Processes application results and ensures accuracy of information in line with appropriate federal regulations. Assists in the preparation of state and federal reports. Responsible for data entry to ensure efficient and accurate record keeping. Makes presentations to groups. Performs other related duties as required.

Experience in financial advising, general clerical work, counseling experience. Previous experience in developing customer relation skills.

Knowledge of financial aid policies and procedures. Use of computer and 10-key by touch. Knowledge of office procedures. Strong interpersonal skills with ability to handle sensitive situations in a professional and confidential manner.

Completion of two years of college preferred.

Requires extensive public contact. Must be willing and able to do public speaking at college night presentations. Must be reliable and thorough. Requires attention to detail and the ability to prepare precise and accurate documents. Must be able to meet strict deadlines and work through stressful situations. Requires a spirit of teamwork. Must observe strict confidentiality.

Requires the ability to work well with diverse populations and maintain positive working relationships with students, faculty, staff, and the community. Must adhere to University’s core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. Regular reliable attendance is required.

This position is designated as security sensitive (Mod) and requires a criminal background check. Position is designated as a Responsible Employee as outlined by Title IX. May serve as Campus Security Authority as outlined by the Clery Act.