What are the responsibilities and job description for the Sales Advisor 2 position at Mike's Bikes?
Description
Mike's Bikes is hiring friendly and enthusiastic Sales Advisors to connect with customers and share their love of cycling.
We're looking for individuals who are eager to create positive experiences for our customers. as a Sales Advisor 2, you'll bring confidence and know-how to each customer interaction, helping match riders with the perfect bike and gear while delivering exceptional service. You'll also help guide less experienced team members and explore growth opportunities within our Company.
What You’ll Do (and Love Doing):
- Ask the right questions and actually listen- our goal is to match each customer with their ideal riding experience.
- Confidently close sales by connecting customers to the right products for their goals and riding style.
- Use our CRM tool to build and manage ongoing customer relationships.
- Take initiative to maintain an organized sales floor, manage inventory, and support team operations.
- Stay in touch with your customers and build lasting relationships with top-notch service and follow-up.
Training & Growth:
Mike’s Bikes is always moving, and we love curious minds who are eager to keep learning. You'll get:
- An immersive 2-day repair training class to jumpstart your skills
- Industry leading CRM training
- Advancement opportunities
Perks & Pay:
- Starting pay is higher than our entry-level Sales Advisor role and includes a bi-weekly bonus potential
- Medical and dental benefits for full-time employees
- Paid time off and 401(k) with company matching
- Employee discounts and industry perks
- On-the-job training and opportunities to grow your career in the bike industry
Ready to turn your passion into a career? Apply today and help us keep the wheels turning at Mike’s Bikes. We can’t wait to meet you!
Requirements
- At least 6-12 months experience in retail or customer-facing roles
- A working knowledge of bicycles and cycling gear
- Confident in using a POS system, CRM tools, and basic office tech like Google Workspace
- Competitive (in a good way!) and motivated by clear goals
- Comfort with the physical demands of the role: Lifting bikes, moving boxes, and being on your feet for extended periods
- Comfortable chatting with customers in person and on the phone
- Handy with tools and able to make small adjustments to bikes and gear
