Volunteer Services Specialist

Job Title: Volunteer Services Specialist
Reports To: Director of Support Services
Scheduled Hours: Full-Time (37.5 hrs. per week)
FLSA Status: Non- Exempt (Hourly)

Job Description

Oversee volunteers placed in Companionship in various capacities (Friendly Reassurance/Telephone Reassurance, Senior Companion, Grand Pads, Etc.). For State/Federal AmeriCorps program identification purposes this position will be referred to as “SCP Program Director” in all external communication. This position will work directly with volunteers, clients, and their supervisors at numerous locations in both Kalamazoo and Calhoun County.

Essential Functions

• Provide fiscal direction and oversight of all Volunteer Services Programs include tracking donations, creating annual operating budgets, and providing all necessary information and financial reporting for billing and requisitions.
• Prepare and submit timely submission of all Volunteer Service Program grant applications, application amendments, progress reports, and funder documents as needed in collaboration with grant writer.
• Promote the agency in the community so that dignity and independence of older adults are maintained.
• Develop, maintain, and nurture relationships with agency volunteers, including providing orientation, recognition, and regular communication to support them and their service.
• Develop a volunteer recruitment and retention strategy and implement across all agency volunteer programs.
• Work cooperatively with entire team to write policies/procedures, obtain resources, and implement ongoing public relations opportunities.
• Adhere to AmeriCorps/Corporation for National Service (federal) and Aging and Adult Services Agency (state) guidelines for program by maintaining accurate and up-to-date financial, staff, program, partner agency, client and volunteer data and records.
• Oversee volunteers placed in Companionship in various capacities (Friendly Reassurance/Telephone Reassurance, Senior Companion, Grand Pads, Etc.). Coordinate successful matches for companionship clients and volunteers, with a focus on Calhoun County.
• Manage and assist with MOU/partner relationships.
• Management of Volgistics database.
• Other duties as assigned.

Qualifications

• A Bachelor’s Degree or equivalent experience in Human Services or related field.
• Experience with volunteer management, scheduling, recruitment and/or retention.
• Experience managing federal, state, and other grants.
• Experience in supervision and a working knowledge of community resources is preferred.
• Experience with Microsoft Applications (Word, Excel, PowerPoint, Outlook).
• Experience with Volgistics, CareVantage and/or other database system preferred.

Benefits and Compensation

This position is exempt (salary) starting from $20.50 - $23.43, will be adjusted for experience.

• Benefits packages include:
• Medical, dental, vision
• HSA or FSA available
• 403b retirement plan with matching
• Short term disability
• Long term disability
• Life insurance
• Employee assistance programs (EAP)
• Robust Paid Time Off (PTO) accrual
• Flexible scheduling to promote a great work/life balance

Who is Milestone Senior Services?

Our mission is to provide options that empower people to thrive in their community.

Core Values: Collaboration, Dedication, Resourcefulness, Inclusivity, and Integrity.

Milestone Senior Services (formerly Senior Services, Inc.) has been delivering to the Kalamazoo and surrounding communities for over 50 years. We encompass over 20 services that support the independence and well-being of older adults, adults with disabilities and caregivers throughout Southwest Michigan. We are dedicated to working in a collaborative manner with individuals in need, family members, and all others that support those we serve to live a healthy, meaningful, and productive life.

Why join Milestone Senior Services?

As a team member you will have the opportunity to work with mission driven co-workers within an environment that values their team members and creates great work/life balance. Milestone Senior Services embraces the belief that cultural, social, and all other differences should be respected and celebrated. Team members enjoy a well-rounded benefits package that includes 20 days of PTO in the first year of employment, 9 paid holidays 1 floating holiday, 403b plan matching, and other employee-based assistance programs!

Diversity, Equity, Inclusion, and Accessibility at Milestone Senior Services

At Milestone Senior Services we believe that embracing Diversity, Equity, Inclusion & Accessibility (DEIA) as an organizational value makes space for all identities to be welcome and flourish in our organization. As a part of Milestone’s commitment to evidence-based and community-informed DEIA practices, our organization invested in undergoing a DEIA consultation process in 2021 which now being used in guiding us through implementing and improving equitable practices within our operations and the programs we provide. Milestone Senior Services has developed inclusive hiring practices, offers, and encourages regular DEIA-focused trainings for all staff, and has formed a DEIA Committee made up of staff of all levels including senior leadership to ensure that our commitment to DEIA remains an ongoing and ever-evolving process. A workplace of DEIA-informed and committed staff ensure equity in the delivery of our programs. When speaking with the people we serve about their needs, our DEIA trainings and policies ensure that staff members have the tools to hear, acknowledge, and respond to the unique situation of each person through an equity-focused lens.

Additional Information

Milestone Senior Services is a drug-free, tobacco-free workplace and participates in E-Verify. All applicants will undergo a reference check, pre-employment drug testing, and a State of Michigan background check. Milestone Senior Services is an equal opportunity employer and welcomes a diverse field of qualified candidates.

Job Type: Full-time

Pay: $20.50 - $23.43 per hour

Ability to Commute:

• Kalamazoo, MI 49001 (Required)

Ability to Relocate:

• Kalamazoo, MI 49001: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23