What are the responsibilities and job description for the Transportation Driver position at Milestone Services LLC?
Job Description
Job Description
Description
The Transportation Driver will have an integral role in the day-to-day operations of transportation services for Milestones Services, LLC including but not limited to safe client transport, overall client safety, client transportation coordination and vehicle maintenance.
Reporting Relationship
Director, Community Based Services
Direct Report Relationships
Transportation Drivers
Responsibilities / Activities
Transportation Responsibilities
Oversee day-to-day client issues related to transportation including but not limited to transporting clients, developing route schedule, scheduling transportation through federated and other transportation providers, ensuring client safety, and vehicle maintenance.
Provide safe transportation services to clients
Ensures overall client health, safety and welfare of client (including but not limited ensuring safety, understanding client individual needs)
Ensures appropriate documentation of transportation services provides
Ensures accurate and appropriate billing of transportation services
Communicates with clients, client team members, transportation broker and other key internal and external stakeholders
Obeys all Ensures transportation compliance including but not limited to securing demographic information and other policy or regulation required documentation
Participate in the development and improvement of new and existing transportation programs
Participate in transportation safety training for clients
Participate in transportation safety training and continuing education for employees
Ensures that all forms, incident reports, incident investigations and all services are complete, accurate and submitted in a timely manner.
Communicates with and provides information to clients, supervisor(s), guardians and other key stakeholders when needed.
Ensures all vehicles are routinely maintained to ensure safety
Ensures all vehicles are certified according to state and federal laws and regulations.
Ensures vehicle accountability by checking vehicles in and out and that drivers and passengers are following safety requirements
Ensures transportation certification and regulatory compliance
Comply with all federal and state regulations regarding driving and vehicle maintenance.
Monitor transportation schedules and plan and follow routes, ensuring timely arrivals and departures for passengers
Maintain accurate records of mileage, fuel consumption, and vehicle inspections, and report any accidents or incidents that occur while driving.
Make quick decisions in emergency situations, including inclement weather, traffic delays, or mechanical failures.
Adhere to safety regulations at all times, including wearing required safety equipment, following traffic signals and speed limits, and avoiding distractions while driving.
Maintain a professional demeanor and appearance at all times
Assist passengers with boarding and exiting the vehicle
Meet individual client needs
Ability to engage in client de-escalation techniques and mediation based on client individual needs
Be reliable, punctual, and able to work independently, while still following company policies and procedures.
Maintains forms, documents, training materials, etc.
Maintains files and documents in an organized format.
Other duties as assigned
Required Knowledge and Demonstration of :
Ability to engage in safe driving practices
Ability to make quick decisions to ensure passenger and driver safety
Organization and operational efficiency.
Knowledge of state and federal regulations.
Knowledge of company policies and procedures.
Ability to conduct scheduling and email.
Basic Microsoft Office skills including Word, Excel, Access, Publisher and Power Point
Organizational techniques.
Excellent written and verbal communication techniques.
Effective teamwork techniques.
Analytical reasoning techniques.
Effective problem-solving and decision-making techniques.
Effective time management techniques.
Extreme flexibility to meet the needs of clients
Self-direction and initiative.
Required Skills / Abilities
Ability to effectively manage time
Ability to work very independently and with minimal direction
Excellent written and verbal communication skills
Ability to demonstrate effective interpersonal relations
Ability to effectively communicate orally and in writing
Ability to plan and organize work
Ability to understand and implement policies and procedures
Excellent customer service skills
Ability to identify problems and determine effective solutions
Ability to work independently and in cooperation with others
Physical and Mental Demands :
Good physical and mental health.
Mental fortitude and stability to handle stress.
Physical and mental ability to drive a vehicle for extended period of time
Qualifications / Education
High School Diploma or GED
Must have a valid driver’s license
Clean driving record with no moving violations in the last five years
Has a social security number or valid work permit.
Proper Vehicle Insurance Coverage.
Training / Experience :
Has a minimum of one-year experience working with individuals with developmental disabilities.
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