Concierge

Description

Position Summary: 

At milk honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.

Essential Duties and Responsibilities: 

• Embrace and uphold milk honey's brand standards, infusing every interaction with genuine positivity, energy, hospitality and enthusiasm.
• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Support the achievement of a retail to service sales ratio that is appropriate for your location.
• Encourage guest rebooking and maintain monthly revenue targets across memberships, products, service enhancements and special marketing promotions.
• Effectively use technology and software to ensure efficient guest experience as well as service provider satisfaction.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa salon.
• Exemplify milk honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection. 
• Uphold exceptional time management skills and the ability to prioritize tasks effectively, contributing to the efficient flow of location operations.
• Contribute to the upkeep of the retail area and assist with light housekeeping tasks as needed, ensuring a pristine and inviting atmosphere.
• Answer multi-line phone system and respond to client emails in a timely manner.
• Attend all required department and/or company meetings and training.

Qualifications

Qualifications: 

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Efficient multitasking and organization skills.
• Strong interpersonal communications skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays
• Commitment to adhering to milk honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

Salary : $15 - $20