What are the responsibilities and job description for the Information Technology Support Specialist position at Mill Steel Company?
Onsite - Grand Rapids, MI
Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As an IT Support Technician, Level 1, you will provide primary assistance to business staff and frontline coverage for business technology needs. This includes being a team member in operational planning, deployment, security, and support of IT infrastructure technologies.
Duties and Responsibilities:
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations, managing devices (printers, scanners, mobile).
- Provides prompt follow-up to incidents, problems, and provides documented closure with a completed outcome.
- Redirect unresolved issues to the next level of support personnel.
- Improves customer satisfaction by writing and maintaining system documentation and publishing to our help desk portal system for employee use.
- Participates in identifying learning needs and development of client training programs on hardware and software platforms.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Assisting other IT team members with Local Area Network (LAN) and Wide Area Network (WAN) performance.
- Assisting other IT team members with Server and system side support.
Qualifications:
- Detail oriented with problem solving and troubleshooting skill set
- Ability to diagnose and resolve basic to mid-level computer technical issues
- Should have a good understanding of technology, including hardware and software.
- Excellent communication and interpersonal skills
- Maintain a customer-friendly attitude and can work in a team environment
What we offer:
- Team oriented environment
- Pet friendly environment
- Hands on business experience
- Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
- Awarded “National Best & Brightest Elite Winner”
- 2010 – Elite Winner in Recognition & Retention
- 2016 – Elite Winner in Community Initiatives
- 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
- 2020 – Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
