Health Unit Coordinator (HUC)- Acute Care- casual

Summary
This position is responsible for the timely and accurate transcription of physician's orders, as well as relieving the nursing staff of clerical and receptionist duties.

Job Duties
The essential functions of this job are identified with an asterisk (*) at the end of the bullet point.

• Accurately processes providers' orders using Physician Experience in the computer system.
• Asks questions as they arise pertaining to orders. Frequently checks charts for orders needing to be processed.*
• Places all admission forms in the correct order. Labels all forms with patient labels consistently and accurately.
• Ensures all forms are updated as needed, such as Admission Face Sheet and patient contact numbers.*
• Ensures specialty charts are ready for use; OB, newborn and swing-beds.*
• Always greets visitors, directs visitors to their destination and answers questions professionally and accurately.
• Maintains inventory/keeps supplies stocked. Orders supplies from storeroom to keep adequate supplies on hand.
• File system consistently maintained. Copies of chart forms consistently maintained. Updates phone lists. Keeps the unit clean and neat, putting things away as needed.
• Keeps staff book up to date with all new admissions. Enters information in the Census Book, calls Admissions to obtain patient stickers.
• Starts patient chart, properly labeled with color code for corresponding provider, name, room number and patient status on label.
• Checks chart for completion; admission orders, form correctly labeled and ID bands. Calls Health Information to obtain old patient chart records and clinic charts.
• Maintains relevant records in dictation room until patient is discharged.
• Completes Infection control report form on all patients started on antibiotics.
• Completes discharge Instructions using ExitCare and makes follow up appointments. Calls Admissions with discharge times and discharge status.*
• Assists with gathering necessary documents for Utilization Review Process.*
• Returns old charts to Health Information.
• Consistently faxes needed information to the appropriate destinations; medication order sheets to patient's pharmacy, discharge orders to home health, nursing home, assisted living, etc.
• Places appropriate phone calls as delegated to hospitals, physicians, family, etc. to set up transfers. Pages for ambulance transfers as delegated. If helicopter transfer, calls maintenance to secure landing pad.
• Photocopies chart to send with patient. Ensures all copies are correctly labeled with patient stickers.
• Copies all fax face sheets with type of appropriate information faxed and sends this to Health Information (HIPAA Regulation)
• Keeps call schedules and daily callboard current. Keeps monthly call calendar/personnel call schedule up to date.
• Working knowledge of copy machine, computer, medical record functions and chart retrieval. Necessary skills in phone and paging system.
• Records in traumas when delegated.
• Answers phones promptly in a friendly, courteous and professional manner.*
• Takes and delivers messages to all staff promptly and accurately. Functions as a switchboard operator when required.
• Pages and documents on-call OR team as needed with accuracy, completely and promptly with every surgical case (after surgical hours).*
• Maintains confidentiality in all areas at all times.*

Required Education and Experience

• High School diploma or equivalent.
• Excellent communication skills across disciplines and at various levels.
• Ability to work in a team setting.
• Possession of attention to detail, organization and prioritization skills.
• Computer skills including Word and Excel.
• Clerical skills desired. Knowledge of medical and technical terms desired.

Preferred Education and Experience

• Experience as a Health Unit Coordinator.

Additional Eligibility Qualifications

• Professional written and verbal communication
• Expertise with computer-based data
• Teamwork Orientation
• Customer/Client Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure
• Technical Capacity
• Thoroughness
• Time Management
• Quality and Safety focused