Medical Assistant II (CMA/RMA)

Job Description Summary

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Triage and room patients, review medications, take vitals, administer injections and vaccines, complete EKGs, answer calls and schedule patients.

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How Will You Make An Impact & Requirements

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Responsibilities

• Interviews patients in the exam room, obtaining and documenting information relevant to patient care. Follow standard workflows and questionnaires to maximize patient interactions and documentation.
• Works under moderate supervision.
• Verifies patient information, reviews and updates medical history, and takes vital signs based on appointment types.
• Prepares treatment rooms for examination of patients, including stocking and cleaning.
• Assists provider by preparing patients for physical examinations and by assisting with procedures.
• Follows telephone screening guidelines for answering the phone; identifies patient's health problem or concern and directs calls.
• Consistently schedules patient appointments and referrals demonstrating understanding of scheduling guidelines and patient needs. Reason for appointment is clearly documented.
• Cleans and prepares instruments for sterilization.
• Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders.
• Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Maintains clinical proficiency in practice specific competencies.
  
  

Demonstrate excellent service to internal team members and patients.

Perform other related duties as assigned.

Qualifications

• High school diploma or General Education Degree (GED); or one to three months’ related experience and/or training, or equivalent combination of education and experience.
• Graduated from accredited program and completed externship.
• Possess current CMA / RMA certification.
• Perform all CMA / RMA responsibilities, as defined by the job description.
• Successfully complete on time all MPG required training.
• 1 – 4 years of experience in a clinical setting or patient environment.
• Is gaining or has attained full proficiency in job duties.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Have a positive customer service attitude and are energized by helping people.
• Assimilate information and listen well.
• Have a strong work ethic that includes thoroughness and attention to detail.
• Understand that success comes from working together (team player)
• Adapt to changing circumstances with patience and determination.
• Love to solve problems creatively and think analytically.
• Pride themselves on their ability to organize and process information.
• Take ownership of outcomes in providing quality service and support.
• Get excited with comprehensive training and continued opportunity to grow/develop.
• Ability to work independently in a fast-paced, cross-functional environment.
  
  

Physical Demands

Stand, walk and able to maneuver in small areas. Occasionally sit, bend or kneel. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.