What are the responsibilities and job description for the In House Service Specialist position at millenniumsoft?
Position : In House Service Specialist
Location : Warwick, RI
Duration : 3 Months Contract
Start Time : 9:45 AM
End Time : 6:00 PM
Total Hours/week : 40.00
Description:
- Create requests in appropriate databases to support customer orders such as new customer account set up, and customer pricing.
- Identify and coordinate resolution of any issues that may negatively affect customer satisfaction.
- Input customer orders received via fax, email, and phone.
- Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system.
- Process orders and respond to inquires in the Customer Service Mailbox.
- Process requests for credit, rebill and returns as needed.
- Handle all customer contacts in a professional and courteous manner.
- Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.
- Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts.
- Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
- Ensure that all potentially serious incidents are raised to the appropriate levels of Management.
- Resolve service complaints to the satisfaction of the customer within established company guidelines.
- Provide support to other team members as needed.
Assistant Manager, Residential (Sakonnet House)
FAMILY SERVICE OF RHODE ISLAND INC -
Smithfield, RI
