Sales Consultant - Full Time

The Sales Consultant position plays an extremely important role in customer satisfaction and the overall continued success of Miller Auto. The position maintains relationships with new and existing customers and provides information to maximize sales volume, gross profit and customer satisfaction.

KEY AREAS OF RESPONSIBILITY

• Greet customers promptly, courteously, and professionally.
• Answer phone calls promptly, courteously, and professionally.

· Provide customers with product or service information to assist them in determining appropriate merchandise to purchase.

· Recommends additional products or services to meet customer needs.

· Partner with management and all departments as necessary. Communicate all information to necessary partners.

· Partner with Finance Department as necessary. Communicate pertinent information.

· Maintain thorough knowledge of the organization's products and services.

· Maintain basic understanding and knowledge of selling process.

· Maintain Customer Data Base management and follow-up.

· Responsible for continued knowledge of each Factory Line.

• Make policy adjustments within the guidelines established by management.

· Maintain dealership procedure per test drive.

· Ensure all paperwork is completed and presented to the proper department.

· Prepare vehicles for delivery, including, but not limited to, filling gas tank, detailing, etc.

· Maintain acceptable CSI scores.

• Maintain the cleanliness of work areas, including, but not limited to show floor, lot, etc.

· Maintain current Factory training pertinent to the position.

• Maintain and execute compliance guidelines, policies and procedures at all times. Including, but not limited to state and federal laws, OSHA, Red Flags, Privacy and OFAC.
• Any other duties deemed necessary by management.

QUALIFICATIONS

• Must be presentable and professional appearing at all times
• Must have valid Driver’s License and good driving record
• High School Diploma or equivalent required
• 1-2 years relevant experience preferred
• Good organizational skills and time management
• Excellent written and verbal communication skills
• Excellent listening skills
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Product knowledge

EXPECTATIONS

• Ability to demonstrate Miller Auto’s Mission and Values
• Ability to demonstrate Miller Auto’s customer service practice and principles

Job Type: Full-time

Pay: $40,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Compensation Package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $40,000 - $90,000