Multi-Branch Operations Manager (Home Services Industry)

Job Title: Regional Manager – Multi-Branch Management (Home Services Industry)

About Us

Join a forward-thinking, rapidly growing pest control company known for our exceptional service and customer-first approach. We’re committed to creating a workplace where every team member feels valued and empowered to grow professionally. We are seeking a Regional Operations Director who thrives in a dynamic environment and is ready to make a substantial impact on our operations across Iowa, Missouri, and Nebraska.

The Role

As our Regional Operations Manager, you’ll be a pivotal leader responsible for overseeing daily operations across our multiple branches. This role demands strong operational expertise, strategic insight, and a commitment to continuous improvement. You will manage and mentor service managers and teams, ensuring smooth cross-departmental collaboration and efficiency at every branch location. You’ll play an essential role in quarterly and annual planning, aligning branch goals with company-wide objectives to support our growth.

This position is ideal for a proactive, detail-oriented leader from the home services industry who has experience in multi-branch management and thrives on creating effective processes and driving team success.

Key Responsibilities

Leadership & Team Development

• Inspire and Lead: Mentor service managers across branches, ensuring alignment with company values and goals. Conduct regular branch visits to ensure high standards.
• Build & Retain: Develop a structured approach to team-building and retention, exceeding employee retention goals.

Operational Efficiency & Process Improvement

• Process Optimization: Lead the implementation of new processes that enhance efficiency and elevate customer satisfaction.
• Metrics & Monitoring: Track operational metrics and trends, overseeing product, equipment, and vehicle needs to keep operations smooth and efficient.

Effective Communication & Training

• Communication Excellence: Establish clear channels to support team alignment, cohesion, and productivity. Conduct weekly check-ins and oversee schedules, drive times, and performance metrics.
• Develop Training Programs: Create programs to improve team skills, onboarding, and ongoing performance, ensuring high operational standards across all branches.

Safety & Compliance

• Maintain Safety Standards: Proactively identify and mitigate potential safety risks, overseeing safety training and compliance programs.

Administrative & Reporting

• Oversee Reporting: Manage timecards, service tickets, inventory, and internal reports to support branch-level and company-wide initiatives.

Skills and Qualifications

• Commitment to Core Values: Uphold and exemplify our values of Initiative, Meeting Commitments, Professionalism, Authenticity, Continuous Growth, and Trust.
• Strategic Communication: Skilled in using communication tools to foster team cohesion and drive results.
• Operational Knowledge: Expertise in managing operations across multiple locations, with a focus on process efficiency and cost-effectiveness.
• Organizational Skills: Proven experience leveraging organizational skills to deliver successful outcomes in complex projects.
• Training & Development: Experienced in designing impactful training programs.
• Problem-Solving Mindset: Strong analytical skills to identify and address challenges proactively.

Experience & Requirements

• Experience: 5 years in operations or management roles within the home services industry, preferably with multi-branch oversight.
• Education: Bachelor’s degree or equivalent experience.
• Licensing: Valid driver’s license with a clean driving record.

Physical & Travel Requirements

• Physical Requirements: Capable of lifting up to 50 pounds, with periods of standing, walking, and bending.
• Travel: Up to 40% travel within regional branches.

Ready to Shape Our Future?

Apply now to join a company where your contributions will be recognized, and your leadership will drive success across multiple branches. This is your opportunity to make a real impact and grow with us!