Service Manager

Join the Miller Pest Team as a Service Manager – Embrace Our Core Values and Family-Owned Spirit

Are you someone who not only identifies problems but also takes immediate action to solve them? Have you built lasting relationships in your previous roles? Miller Pest & Termite is a family-owned company that embodies the following core values:

• Initiative: Proactively identifying and addressing pest issues before they escalate. This includes spotting potential problems during routine checks and suggesting preventative measures to customers, ensuring efficient and forward-thinking service.
• Professionalism: Maintaining a high standard of conduct, including punctuality, respect, and a neat appearance. Communicating clearly and courteously with customers, offering detailed explanations of services and addressing their concerns with expertise.
• Continuous Growth: Embracing ongoing learning and improvement in pest control techniques and customer service skills. Encouraging participation in training programs to stay current with industry standards and innovations, enhancing personal development and service quality.
  
• Trust: Ensuring that all actions taken are with the best interests of both the customer and the company in mind. This includes adhering strictly to safety guidelines, accurately reporting on job outcomes, and maintaining confidentiality where necessary.
• Authenticity: Being genuine in every interaction with teammates and customers. This means giving honest advice on pest control solutions, setting realistic expectations, and building relationships based on trust and straightforward communication.
• Meeting Our Commitments: Delivering on promises made to customers and the team. This involves completing pest control jobs thoroughly and on time, providing reliable and consistent service that builds trust and satisfaction.
  

If these values resonate with you, then Miller Pest is the company for you.

Why join the Miller Pest team?

At Miller Pest, we believe in an environment of integrity, service, excellence, and community involvement. By owning the experience, we keep our promises and fulfill the need for peace of mind at every customer interaction. We value enthusiasm, humor, respect, and the initiative to go beyond.

The Role

The Service Manager is responsible for managing day-to-day operations across our pest control service branch and ensuring seamless integration with all departments. This role includes overseeing our team of technicians, ensuring adherence to service protocols, and driving operational efficiency. The Service Manager focuses on creating outstanding customer experiences by effectively addressing customer concerns and improving service quality. This position is designed for a proactive, highly organized individual who excels in a fast-paced environment and is adept at enhancing internal processes and facilitating effective cross-departmental collaboration. 
   

Key Duties and Responsibilities:

• Leadership: Lead by example, demonstrating servant leadership and developing high-performing teams. You will be expected to perform all of the duties of technician.
• Customer Experience: Convert customer complaints into positive experiences and opportunities for team learning.
• Operational Oversight: Identify operational inefficiencies and implement improvements for cost savings or increased customer satisfaction.
• Financial Acumen: Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs.
• Training & Development: Develop training programs that measurably improve team skills and performance.
• Team Communication: Utilize communication tools and strategies to improve team cohesion and performance.
• Safety & Compliance: Identify safety risks and implement protocols for safer work environments.
• Technician Duties & Oversight: Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-a-longs.
• Scheduling & Efficiency: Ensure efficient schedules, balance tech workloads, review schedules for training activities, and communicate schedule conflicts. Maintain Branch Inventory.
• Administrative & Reporting Tasks: Complete tasks, timecards, bonus reviews, service tickets, inventory management, review drive scores, prep for 1-on-1 meetings, and address internal issues.
  

Requirements:
Experience:     5 years in pest control or supervisory roles.
Education:       Bachelor’s degree (B.A.) from a four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience. 
Licensing:        Must have a valid driver’s license.

What We Offer:

• Career Growth: Excellent opportunities for advancement.
• Learning Opportunities: Full pest control training and industry orientation.
• Work Environment: Fun atmosphere with uniforms, company cell phone, and vehicle use.
• Benefits: Health, dental, vision insurance; 401k matching; life insurance; vacation; referral and additional bonuses.
• Incentive Trips: Great vacations for president's club trip winners and their spouses.

We also encourage team bonding through fun events like:

• BBQs: Gather with your colleagues for great food and company.
• Paintball: Engage in thrilling team-based activities.
• Friday at the Farm: Enjoy a band and food trucks in a relaxed setting.
• Break Out Rooms: Test your team's problem-solving skills in interactive escape rooms.
• Holiday Parties: Celebrate the season with the Miller Pest family.
• Contests and More: Participate in exciting contests and other engaging team events.

We also believe in giving back to our community:

• We pick families in need during the holidays and donate our services to them.
• In October, we raise money for breast cancer, directly helping local people affected by cancer.
• We proudly sponsor local sports teams.

If these values resonate with you, and you look forward to engaging with your team in these fun activities, then Miller Pest is the company for you.

Apply now and grow with us in a team-oriented, customer-focused environment where integrity, open communication, a positive attitude, and community involvement are at the core of everything we do!

By submitting your application, you are giving your consent to receive SMS messages from us. These text messages will be used to inform you about the progress of your application, which includes notifications of your current application status, invitations to interviews, and reminders for any upcoming interview sessions.