What are the responsibilities and job description for the Box Office Assistant position at MILWAUKEE SYMPHONY ORCHESTRA INC?
Job Details
Box Office Job Description
JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the Box Office Manager/Supervisor, the Box Office Assistant provides the best possible support to the organization’s Classics, Pops, small series, special presentations and other ticket sales goals through implementation of customer service and ticketing functions. This is a part-time, hourly position and some schedule flexibility is helpful during the concert season.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Answer incoming phone calls (purchases, exchanges, general information)
- Attend to patron in-person transactions
- Respond to voicemail as needed
- Printing, packaging and mailing out tickets
- Cash handling and reconciling of daily sales
- Maintain a knowledge of all MSO performances and events
- Assist other Box Office staff as needed
NON-ESSENTIAL DUTIES which would enhance the position but would not require for success in the position:
- Understanding of and interest in music, particularly classical
SUPERVISORY RESPONSIBILITIES: None
EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma or equivalent along with good customer service skills and computer literacy (Office suite, particular Word and Excel). Excellent verbal communication skills using appropriate grammar, good phone etiquette and a neat appearance are required. Prior work in an office or Box Office is desired, as is experience with Tessitura.
The above is representative of the position; there may be other activities or responsibilities required which are not listed. This does not constitute a contract with any person in any position.
Qualifications