What are the responsibilities and job description for the Cust Care Rep I position at Mindlance?
Company Description
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
Job Description
Hi,
This is Darakshan Naaz from Mindlance and this is in reference to your resume posted on Job Portal. We have an exciting opportunity for Cust Care Rep I @ South Portland, ME with one of our direct client. If you are interested and available, please email your resume along with your contact details. Feel free to call me Naaz @732-320-9184 to discuss further regarding this job.
The details of the position are:
Job Title : Cust Care Rep I
Duration : 12 months (Extendable based on the business needs)
Location : 2 Gannett Drive- South Portland, ME- 04106
Shift Hours : Monday through Friday 8:30am-5pm
Description:
SUMMARY:
Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate per-employment test battery.
MAJOR JOB DUTIES AND RESPONSIBILITIES:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Lastly, please provide the best number and time for me to contact you.
Qualifications
EDUCATION/EXPERIENCE:
Requires
a HS diploma or GED; up to 1 year of previous experience in an
automated customer service environment; or any combination of education
and experience, which would provide an equivalent background.
Call Center Experience and Health Care Background.