What are the responsibilities and job description for the Performance Management Analyst position at Mindlance?

Job Title : Performance Management Analyst Years of experience 3-7 years Duties

Utilize data analysis tools and techniques to extract, cleanse, and analyze performance data related to servicing Client Pay products
Create regular performance reports to key stakeholders, highlighting trends, insights, and opportunities for improvement
Collaborate with cross-functional teams to identify data sources and ensure data accuracy.

Skills

Proficient in data analysis tools and techniques, such as Tableau, PowerBI or Looker

Strong analytical and problem-solving skills

Excellent communication and presentation skills

Experience with Microsoft Excel and the iWork Suite (Pages, Numbers, Keynote)

Familiarity with the Client Pay ecosystem, including Client Card, Client Cash, and adjacent products

Experience working with contact centers is a plus

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Performance Management Analyst