Hotel Minibar Operations Supervisor

Hotel Minibar Operations Manager Job Description

Reports to: Regional Director of Operations/Executive Vice President of Operations

Overall Objective:

Minibar Systems North America, an industry leader in the hospitality supply business, is seeking a dynamic individual to oversee our minibar operations at upscale hotels in Washington, DC. This is a hands-on, multi-faceted role in which the Supervisor will perform a wide variety of tasks including, but not limited to, the refilling of minibars, ordering, and stocking of products, maintaining detailed financial information, and ensuring the smooth overall operation of the Minibar Department, Operations Managers are required to work a minimum of 43 hrs. per week and assume full responsibility for the fiduciary and operational success of the accounts in their charge. In addition to a competitive salary, we offer a generous benefits package including health, 401k, paid holidays, and accrued vacation PTO. The ideal candidate will have a supervisory or management background in the hotel industry, experience in inventory management and accounting, at least mid-level technological proficiency, and superb presentation skills.

Overall Objective:

Refilling, Supervision, and operation of the day-to-day In-Room Refreshment Center operations at 1 or more mid-sized upscale hotels in Washington, DC. as well as training and supervision of staff in following operational best practices, SOPs, and use of our computer system. Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center, resulting in high utilization and revenues. The candidate will also have P&L responsibilities for these operations and serve as a liaison between Minibar Systems and the hotel.

Job Requirements:

Supervisors must be authorized to work in the United States, speak English, be familiar with reading and understanding computer-generated reports, have mid-level math skills, and have a sense of order, alertness, and attentiveness. Must have excellent supervisory and communication skills. Must be able and willing to work 5 days a week including weekend days and Holidays. Must be physically fit, capable of standing, walking, and bending for long periods, and be able to push/pull a fully stocked cart and lift 35-40 lbs. Must be able to use email and complete mid-level data entry on Excel spreadsheets. They should be able to complete repairs on Minibars. ALL CANDIDATES MUST BE ABLE TO SATISFACTORILY PASS A BACKGROUND CHECK AND DRUG TEST TO BE ELIGIBLE FOR EMPLOYMENT.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Specific Responsibilities:

Daily Operations:

• Assume refill responsibilities by restocking minibars on a daily basis as required.
• Run and action daily reports from Minibar’s Point of Sale system.
• Allocate daily work responsibilities to staff.
• Monitor system and staff performance.
• Receive, store, and manage Minibar products.
• Labor expense control via efficient weekly scheduling.
• Bar maintenance and troubleshooting.
• Train staff to open and close the Minibar department on your off and vacation days.
• Follow all specified health and safety guidelines at the workplace.

Financial Reporting:

• Daily revenue reconciliation.
• Monitor and minimize allowances and occlusions.
• Maintain and update spreadsheets with sales, labor, accounting, and inventory numbers.
• Send timesheets to Minibar HR in a timely manner.
• Provide financial reporting to Minibar Systems and the hotel in the form of weekly and monthly reports.
• Update Minibar Management System database.

Liaison Work:

• Facilitate communication between Hotel and Minibar management.
• Respond to specific questions from the hotel Front Desk, Accounting staff, and your Director in a timely manner.
• Participate in knowledge sharing via conference calls.