What are the responsibilities and job description for the Client Services Lead position at MiniLuxe?
About MiniLuxe
- Clean:
- Manages clean lab and studio supply organization
- Follows our 3-step sanitization process for tools to provide services
- Organize all supplies and tools needed and deliver to Nail Designer and Editors
- Proactively maintains studio cleanliness to MiniLuxe brand standards
- Supports nail designers with cleaning process and station turnover between services
- Host/Hostess Duties:
- Shows Professionalisy and Courtesy when greeting clients.
- Is knowledgeable of all service and product offerings and can effectively communicate with clients.
- Is business savvy to recommend service upgrades and communicate about retail products.
- Hangs coat/ umbrella and offers beverage to every client.
- Meets and exceeds client expectations.
- Manage service floor:
- Observes all areas of service floor to ensure appropriate timing and client flow
- Contacts clients according to late policy.
- Accurately book and/or change appointments
- Drive Revenue:
- Can become a product expert to drive retail sales to make daily goals
- Educates clients about polish offerings, service upgrades, loyalty program membership and retail.
- Effectively optimizes bookings for maximum client intake.
- Invites clients to re-book,or book reoccurring appointments.
- Proactively optimizes the booking system and seamlessly adjust to accommodate real-time changes.
- Eager to learn and develop skills
- Possesses a passion for beauty and hospitality
- Delivers an amazing client experience in a premium brand environment
- Operational excellence through accurate and effective appointment booking
- Ability to multi-task
- Use of computer equipment
- Physical Demands
- Ability to lift 25 lbs
- While performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break)
- The employee frequently is required to stand and walk
- Must be able to bend/kneel
- Must be able to handle light cleaning supplies and chemicals
- Flexible schedule
- Paid time off
- 10 hour shift
- 8 hour shift
- Customer service: 2 years (Preferred)
- Retail: 2 years (Preferred)
Salary : $17
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