Retail Lead

Who We Are

Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we’ve expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration. Beyond delivering exceptional service, we are committed to building stronger communities through outreach and meaningful relationships. With a focus on quality, service, and positive impact, Mint Cannabis is shaping a brighter future. Be part of the Mint Cannabis journey and see the difference!

Job Summary

Key Responsibilities

• The lead will be exposed to opening and closing duties
• Have the opportunity to observe and help structure the flow of the retail floor operations to ensure our consumers are being taken care of
• Maintain quality customer service by establishing and enforcing company standards
• Developing de-escalation skills in managing patient inquiries and complaints and improving customer experience
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Creating a unique customer experience in the industry, providing patients with product knowledge, and making helpful recommendations
• Verifies patient's allotment and ensures they have the allotment necessary for their purchase
• Organize and display products neatly to maximize sales, ensure proper store signage is maintained at all times, and ensure the quality and freshness of all products
• Assist in executing proper schedule requirements of team members
• Communicate team concerns to the Assistant Store Manager and/or Store Manager
• Create and foster the Mint work culture
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints

• Team Leadership:
• Supervise, train, and support store associates to ensure high performance, customer satisfaction, and adherence to company policies and procedures
• Coach others positively and constructively
• Coordinate the daily cleaning and organization of the store and stockroom to assist in smooth workflows
• Participate in ongoing education and professional development as needed
• Supervise and delegate tasks to team members at the discretion of store management
• Showcase excellent interpersonal, motivational, and team-building skills
  
  

• Customer Service:
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for all customers
• Cash Handling/POS
  
  

• Sales Management:
• Drive sales performance by setting and achieving sales targets, monitoring sales metrics, and implementing strategies to boost sales and profitability
  
  

• Skills:
• Ability to lift and move merchandise up to 50 lbs
• Ability to stand for extended periods (3 hours)
• Ability to operate a computer, POS/register system, keyboards, and scanners
• Ability to problem-solve
• Reliable transportation and valid form of identification
• Knowledge of cannabis brands and products available on the Massachusetts market
• Knowledge of cannabis product regulations, including dispensing procedures and transaction limits
  

Qualifications

• Education:
• High school diploma or equivalent
• Experience:
• Leadership: 1 year
• Customer service: 1 year
• Cannabis: 1 year
• Schedules:
• Day shift
• Qualification:
• Applicant must be twenty-one (21) years of age
• Must submit to a background check
• Schedules:
• Day shift
• Holidays
• Night shift
• Weekend availability
  

Job Type: Full-time

Location: Onsite; Gainesville, FL

Salary: 18.00 exempt

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to make a significant impact within a growing company
  
  

Benefits:

• Employee discount
• Medical
• Dental
• Vision
• Sick Time
  
  

How to Apply:

Interested candidates should submit their resume outlining their qualifications and experience via the web portal https://themintcannabis.com/careers/

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