What are the responsibilities and job description for the Entry Level Customer Support Technician position at Minuteman Press International?
Minuteman Press International is the world's largest and #1 rated print,
graphic design and marketing franchise. We have over 950 franchise
locations that generate almost half a billion dollars in system-wide
gross sales. We are looking for a select few who feel like they have
what it takes to thrive in this exciting and ever-changing industry. If
you have experience and passion for technical support and
troubleshooting, then we want to hear from you!
We are seeking an entry level customer support technician to assist our
customers and staff with a variety of tasks revolving around our
proprietary software and other in-house solutions. They will also work
closely with our existing support staff to provide a world-class level
of service to our customers and team.
When you join the Minuteman Press team, your future is truly in your
hands. The harder you work, the more successful you can be. There is
plenty of opportunity for growth as the company continues to expand.
Job Responsibilities:
- Answer phone calls and emails from customers and other team members.
- Clearly and concisely relay information to/from customers and team
members.
- Install, configure, support, and troubleshoot proprietary software
- Assist team with testing of software and other development projects.
- Input data for tracking of customer interactions.
- Collaborate with other support technicians, and leadership, to provide
an exemplary customer support experience.
In order to be successful at our company as a Customer Support Technician you must possess the following:
- Experience working with Windows based Operating Systems
- Communication Skills
- Problem Solving Skills
- Time Management Skills
- A Positive Attitude
- Degree in Computer Science or other technical field is preferred but not required
Job Type: Full-time
Pay: $30,823.00 - $58,527.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: One location