Credit and Collection CSR

Reports to: Corporate Credit Manager

Status: Full Time, hourly Non-Exempt

Hourly Rate: $18 - $20

ESSENTIAL FUNCTIONS – include and are not limited to:

• Handle various credit, collections, and accounts receivable responsibilities in a high-paced environment
• Resolves customer questions, complaints, and collections inquiries in a professional, helpful manner.
• Connects with existing and potential customers and aims to resolve inquiries related to receivables management.
• Utilizes computer system to verify and document customer requests.
• Responsible for review and collection of past due bills owed by a customer.
• Analyzes each balance due, identifies problem delinquencies and administers a solution in order to collect the balance of the debt.
• Contacts customers on a regular basis via telephone or other methods to ensure their understanding of billing practice, responsibility, and collection policies.
• Maintains and updates customer information as necessary.
• Escalates calls to supervisor when necessary and appropriate
• Must be able to remain in a stationary position 90% of the time.
• Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES – include and are not limited to:

• Collect payments on past due bills.
• Provide strong customer service, both internally and externally
• Inform customers of overdue accounts and facilitate a commitment to repay debt.
• Ensure all customer information is correct, including phone numbers and addresses.
• Submit accounts to third party collection agencies as required.
• Assist in managing state funded energy assistance programs.
• Follow federal and state laws dealing with debt collection.
• Report to work as scheduled with minimal absenteeism or tardiness.
• Attend job related training and informational seminars as requested.
• Perform other related duties as assigned.

QUALIFICATIONS – include and are not limited to:

• Previous customer service experience preferred.
• Excellent communication, analytical, and organizational skills.
• Enthusiastic, positive approach with the ability to work in a collaborative team environment.
• Strong working knowledge of Excel and the ability to use other Microsoft office products.
• Strong analytical skills and attention to detail.
• The ability to communicate professionally and effectively both written or verbally.

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. (For example, emergencies, change in personnel, workload or technical development.)