What are the responsibilities and job description for the Call Center Agent position at Miracom Hive?
Company Description
About Us
At Miracom Hive, we thrive on the energy of a beehive – collaboration, communication, and a dash of sweet success. Our team is a vibrant mix of seasoned experts and fresh talents, all bound by a common goal: making sales not just a process but a celebration!
Job Description
Job Title: Call Center Agent
Location: New Orleans, LA
Company: Miracom Hive
Employment Type: Full-Time
Department: Customer Service
Job Summary:
We are seeking a reliable and customer-focused Call Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer calls, provide product/service information, resolve issues efficiently, and ensure customer satisfaction with professionalism and empathy.
Key Responsibilities:
Benefits:
About Us
At Miracom Hive, we thrive on the energy of a beehive – collaboration, communication, and a dash of sweet success. Our team is a vibrant mix of seasoned experts and fresh talents, all bound by a common goal: making sales not just a process but a celebration!
Job Description
Job Title: Call Center Agent
Location: New Orleans, LA
Company: Miracom Hive
Employment Type: Full-Time
Department: Customer Service
Job Summary:
We are seeking a reliable and customer-focused Call Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer calls, provide product/service information, resolve issues efficiently, and ensure customer satisfaction with professionalism and empathy.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries in a timely and courteous manner
- Make outbound calls to follow up on customer issues or sales leads as needed
- Provide accurate, valid, and complete information using the right methods/tools
- Resolve product or service issues by clarifying complaints and determining the best solution
- Keep records of customer interactions and process customer accounts and file documents
- Follow communication scripts and company guidelines
- Meet personal/team call handling quotas and performance targets
- Collaborate with team members and other departments to improve the customer experience
- High school diploma or equivalent; additional customer service or communication training is a plus
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure and handle difficult customers
- Strong typing skills and proficiency in computer systems (CRM software, Microsoft Office, etc.)
Benefits:
- Competitive salary: $58,000–$63,000 annually
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development and training opportunities
- Supportive and inclusive team culture
- Opportunities for career advancement
Salary : $58,000 - $63,000
