What are the responsibilities and job description for the Service Advisor (Arlington) position at Mirak Automotive Group?
Mirak Automotive Group has been family owned, and operated in Arlington MA since 1936. We offer an outstanding work environment, and a culture second to none. We offer a management staff with longevity that has the ability to train, coach, and motivate people to greatness. Our facility is large, clean, and modern in design as to serve not only the customer, but its employees. If this appeals to you, then this may be your perfect career!
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
Qualifications
- Minimum 1 year experience in a service advisory role
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- CSI focused
What We Offer
- Full medical benefits (Health, Dental, Vision, Short Term Disability, Long Term Disability, Life)
- 401K with match
- Paid Time Off
- Employee Referral Program
Mirak Automotive Group is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
If any applicant believes they have been discriminated against or desires further information or assistance, they should contact our Human Resource Department.
