Account Manager

Account Manager

Sales Department

Job Description

Position Summary: Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will increase sales to existing customers by providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships. Primarily based in our Cupertino office, but frequently travels into the field to meet with customers.

Locations: Remote in Texas and Virginia

Position Responsibilities:

• Drive sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating contract terms, and finalizing contract.

• Expand sales (upsell) in existing accounts by introducing new products and services.

• Build and maintain strong client relationships.

• Manage and resolve client concerns/issues during entire sales cycle.

• Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements.

• Manage customer support – provide quotes, information, pricing, proposals, process sales orders and RMAs

• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

• Coordinate internal resources to ensure quality customer service is attained.

• Maintain all aspects of client records, including meeting notes and activities, in CRM database.

• Provide product and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.

• Keep management informed by submitting activity and results reports.

• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

• Recommend new products and services by evaluating current product results; identifying needs to be filled.

• Develop and maintain knowledge of Mirapath’s product set; participate in educational opportunities. Be able to:

• Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements

• Develop and tailor materials to assist the sales team in explaining key features & benefits

• Provide quality customer service in assisting customers on questions and/or requests.

• Work collaboratively and productively with other departments to meet customer needs

• Create processes that improve efficiencies, gather consensus and buy-in from those involved

• Participate in team meetings and take responsibility for sales improvement initiatives.

• Attend internal meetings, exhibitions and events as required

• Contributes to team effort by accomplishing related results as needed.

Position Requirements:

• BA/BS in a business or technical related field or equivalent required, MBA a plus.

• Minimum 5 years of experience selling relevant and related products; experience with data center/IT infrastructure products a plus.

• Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, Power Point)

• Demonstrated track record of meeting or exceeding sales goals

• Must possess strong initiative, resiliency, organizational and time management skills

• Exceptional interpersonal and leadership skills.

• Excellent problem solver with strong negotiation and presentation skills

• Proven record in business development and account planning/management.

• Excellent verbal and written communication skills.

• Resourceful and ability to adapt quickly to changing environment

• Ability to effectively prioritize tasks and managed time within a fast-paced environment

• Travel up to 25% of the time

If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Please check out more details about Mirapath at www.mirapath.com