What are the responsibilities and job description for the Information Technology Analyst (Part-time) position at Miraval Resorts & Spas?
Organization- Miraval Berkshires Resort and Spa
Summary
Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.
The part-time I/T Analyst will support the technology needs of the property in the following ways:
Local Area Network Support: You are responsible for supporting and maintaining the Local Area Networks (LANs) within the building. This involves ensuring that the network infrastructure is operational and performing optimally.
Server-Based Software Installation and Support: You install and provide ongoing support for server-based software applications. This includes
configuring, troubleshooting, and ensuring these applications meet the needs of the organization.
Server/Product Migration Planning: You develop plans for migrating server-based software or products. This could involve upgrading existing systems or transitioning to new software solutions while minimizing disruptions to operations.
Troubleshooting: You are tasked with troubleshooting network and software issues that may arise within the LAN environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime.
Setup/Maintain Equipment: You are tasked with setup, breakdown, and maintaining the physical Audio-Visual equipment. This includes group setup/breakdown, site visits, and colleague group events. You work with the Sales teams, and External Group Leaders to identify, and build setup packages.
Collaborating with Department Heads: You work closely with department heads to address identified issues and trends. This collaboration aims to implement solutions that improve overall guest satisfaction and experience.
Daily Inspection of Guest Areas: You conduct regular inspections of guest areas to ensure they meet expected standards of cleanliness, functionality, and service. This proactive approach helps in identifying potential issues before they escalate.
Troubleshooting: You are tasked with troubleshooting audio visual issues that may arise within the environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime. You will work with a third-party vendor in order to accomplish these tasks.
Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:
Qualifications
QUALIFICATIONS
Summary
Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.
The part-time I/T Analyst will support the technology needs of the property in the following ways:
Local Area Network Support: You are responsible for supporting and maintaining the Local Area Networks (LANs) within the building. This involves ensuring that the network infrastructure is operational and performing optimally.
Server-Based Software Installation and Support: You install and provide ongoing support for server-based software applications. This includes
configuring, troubleshooting, and ensuring these applications meet the needs of the organization.
Server/Product Migration Planning: You develop plans for migrating server-based software or products. This could involve upgrading existing systems or transitioning to new software solutions while minimizing disruptions to operations.
Troubleshooting: You are tasked with troubleshooting network and software issues that may arise within the LAN environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime.
Setup/Maintain Equipment: You are tasked with setup, breakdown, and maintaining the physical Audio-Visual equipment. This includes group setup/breakdown, site visits, and colleague group events. You work with the Sales teams, and External Group Leaders to identify, and build setup packages.
Collaborating with Department Heads: You work closely with department heads to address identified issues and trends. This collaboration aims to implement solutions that improve overall guest satisfaction and experience.
Daily Inspection of Guest Areas: You conduct regular inspections of guest areas to ensure they meet expected standards of cleanliness, functionality, and service. This proactive approach helps in identifying potential issues before they escalate.
Troubleshooting: You are tasked with troubleshooting audio visual issues that may arise within the environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime. You will work with a third-party vendor in order to accomplish these tasks.
Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:
- World class resort
- Awarded Fortune’s 100 best companies to work for
- Unlimited use of our fitness center, yoga classes, and lectures
- Competitive pay
- Positions with incentive & bonus packages
- Tuition or wellness reimbursement
- Employee discounts on all spa services and programming
- Discounted and comped rates at Hyatt Hotels
- Positions with flexible schedules
Qualifications
QUALIFICATIONS
- A post-secondary school degree/diploma in computer science or hospitality with strong computer skills to ensure running of system. Minimum of 2 years of technical experience in and around Hospitality will be reviewed.
- Technology proficiency with thorough working knowledge of Hospitality systems such as PMS, POS, Reservation, KeyLock, and Microsoft Suites
- Excellent organizational skills with attention to detail
- Ability to work with staff in all levels of the hotel to ensure the ultimate guest/colleague satisfaction.
- Previous experience with PCI SAQD and GDPR comes highly recommended
- Working knowledge ofServers, Workstations, Door Locks, Telecom, Imaging Systems, Digital Display Boards, Sharepoint, and Fiber
- Professional demeanor, with exceptional verbal, written, and electronic communication skills.
- Must be flexible with scheduling. Weekends or on-call may be required.
- Ability to work in an agile environment
- 2 years of related IT experience.
- Bachelors/Associate's degree in computer science, MIS, or related field.
- Computer/server hardware/OS experience preferred.