PC Technician

About us

MIS Solutions, Inc., is a high growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships.

Why Work With Us?

• Competitive Salary
• Medical, Dental and Vision Insurance
• Company-paid Life/AD&D Performance-based service metrics
• Paid holidays
• One week 2 personal days PTO first year, expanded plan after that
• Career advancement opportunities and career planning/certifications
• Incentive Plan for Employee and Client Referrals
• Technical certification & leadership training

We are a team of badasses with kind hearts, led by our visionary founders and technology thought leaders, Lliam and Jennifer Holmes

Responsibilities:

• Receive, stage, and pre-configure inventory at MIS office for client jobs and internal use
• Use MIS documentation for configuration of inventory and update documentation continuously
• Maintain and update internal technical documentation of both company and clients
• Ensure shipping supplies are stocked, keep tech room clean and organized, know the location of parts and supplies.
• Maintain a clean work area by breaking down and disposing of boxes, organizing, labeling, and staging equipment and aiding in weekly inventory counts.
• Handle all hardware setups for clients and internal staff – desktops, laptops, thin clients, BDR servers, phones, access points, etc.,
• Process outbound and inbound shipping tasks – create FedEx labels, schedule pickups and courier deliveries, properly pack items to avoid damage, drop off packages at FedEx/UPS facilities to ensure orders go out on time, and account for shipping costs in tickets.
• Process warranty repairs with manufacturers – phone calls, follow ups, shipping, troubleshooting, assistance with onsite repair technicians
• Departmental help – Projects/Support Team, onsite installations, etc.
• Manage device images
• Preserve and grow knowledge of support procedures, products, and services
• Performs other duties as assigned

Qualifications

• Degree in related field, or equivalent experience
• Certification in A , Net
• Hardware: pc hardware, macs, printers, scanners, computer peripherals, mobile devices, servers
• Software: Windows PC OS, VMWare
• Ability to work independently utilizing MIS documented policies & procedures
• Demonstrated success with multi-tasking and prioritizing
• Experience working in a fast paced, friendly, and team-oriented environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Enjoys working with people to solve problems and learn new things

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Suwanee, GA 30024: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you commute to Suwanee, GA within an hour, even during heavy traffic?
• Please provide your personal email address

Experience:

• Windows: 4 years (Required)
• Computer hardware: 4 years (Required)
• VMWare: 2 years (Preferred)

License/Certification:

• CompTIA Network (Preferred)
• CompTIA A (Preferred)

Work Location: In person

Salary : $45,000 - $50,000