Client Success Strategist (Digital Advertising)

Overview

Missio is a Christian Digital Marketing agency on a mission to glorify God by fueling the growth of mission-driven organizations. We are not looking for "account managers" to simply maintain relationships; we are seeking Digital Marketing Strategists who can bridge the gap between complex data and business growth.

The ideal candidate doesn't just report numbers; they interpret them, defend them, and use them to architect the next phase of a client’s success. You are a high-level communicator who speaks the language of ROI, conversion rates, and market positioning.

Mission

To glorify God with digital marketing solutions.

Core Values

• Execute with Excellence

• Love your Neighbor

• Make a Difference

• Think Like an Entrepreneur

• Take Ownership 

About the Role

This is a high-stakes, strategic role for a marketer who loves to win. You will serve as the lead strategist for a portfolio of clients. You aren't just a point of contact; you are a strategic partner helping our clients scale.

While our technical team handles the day-to-day execution within the ad accounts, you own the strategy. You must be able to look at a Meta or Google Ads dashboard, identify why a funnel is leaking, and confidently advise a client on how to pivot their creative, messaging, or budget to achieve their goals.

What You’ll Do

• Strategic Growth Consulting: Act as the lead marketing consultant for a portfolio of accounts, ensuring their digital spend converts into measurable business expansion.

• Data Storytelling: Translate technical metrics (CPL, CTR, ROAS) into actionable business insights. You don't just read reports; you provide a narrative of growth.

• High-Level Communication: Lead 5–20 strategic pulse calls per week. You must be able to command a meeting and navigate performance conversations with poise, authority, and empathy.

• Funnel Optimization: Collaborate with the internal media buying team to refine targeting, ad copy, and landing page strategies based on your strategic intuition and data analysis.

• Retention through ROI: Maintain a high revenue retention rate by proving value and identifying opportunities to scale client impact.

What We’re Looking For

• Marketing DNA: Deep understanding of the digital marketing ecosystem (Meta, Google, YouTube, Funnels, and Lead Gen). You know why specific strategies work in different markets.

• The "Consultant" Mindset: Experience in an agency or high-growth marketing role where you were responsible for strategy and results, not just "customer service."

• Persuasive Communication: The ability to take a nervous client and turn them into a confident partner through clear, authoritative, and mission-aligned communication.

• Analytical Prowess: You are "dangerously comfortable" in an ads dashboard and can spot trends or anomalies before they become problems.

• Proactive Drive: You don't wait for instructions. You see a performance dip and you are already collaborating on a solution before the client even asks.

Performance Standards

• Revenue Retention: Maintain 100% of assigned client revenue (replacing churn with proactive growth/upsells).

• Strategic Impact: Achieve a Client Satisfaction score of 9.0 or higher.

• Proactive Strategy: Every client interaction must result in at least one "Value-Add" strategic recommendation.

Role Details

• Location: Remote

• Type: Part-time (with the potential to grow into full-time)

• Client Load: Up to 40 accounts

• Schedule: Flexible, but requires availability for client calls and quick responsiveness.

Why Join Us?

This role is for the marketer who wants their work to matter for eternity. We offer a remote, flexible environment where you are treated like a professional and expected to perform like an elite strategist. As we grow, your leadership opportunities will grow with us.