Information & Assistance Specialist

It is an exciting time to join Mission Neighborhood Centers, Inc. (MNC)! 

MNC provides quality early care and education, enriching after-school programs , empowering workforce development for at-risk youth  and engaging activities for elders aimed at helping them avoid isolation and depression.

If this role is a fit, you’ll answer "yes" to all of the following questions:

• Do you want to improve the quality of people’s lives?
• Are you seeking meaning and purpose in your career?
• Do you wish you could work with an organization positively impacting the lives of  a low income community?
• Are you self-motivated and results-driven?
• Do you exceed people's expectations of you on a regular basis?
• Do you like working a fast-paced environment?

Under the general direction and supervision of the Senior Program Manager, the I&A Specialist will provide information and assistance, connecting  adults and adults with disabilities and caregivers to programs and services, including public and privately funded options.  Will provide outreach activities in the form of booths and/or public speaking engagements for educational purposes on aging and disability services in the community. Works collaboratively with internal and external services in order to advocate for consumer needs to assure services are delivered.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Program Management/Implementation

• Provides one-to one assistance for seniors and adults with disabilities to enable them to resolve barriers.
• Provide information and referrals to clients utilizing a wide array of resources. Services may include, but not limited to, adult day health care, care giver assistance/support, community services, health and wellness, education, emergency preparedness, employment, financial assistance, food/nutrition assistance, housing and shelter, in-home care, legal safety, recreation, senior centers, LGBT programs/services and transportation.
• Provides up-to-date information and clarification regarding programs such as Medicare, Medicaid, SF CalFresh, and formal supportive and social services.
• Provides translation assistance, both verbal and written, to clients that cannot speak English, utilizing a language interpreter as necessary.
• Completes applications, reviews and respond to correspondence, fills out forms, and makes and or confirms appointments.
• Conducts client needs assessment.
• Evaluates client needs, follows-up to make sure the clients’ needs are met and document progress notes to ensure quality and effective service delivery for participants.
• Is vigilant about maintaining accurate and up to date access to resources.
• Assists in the planning and implementation of a variety of special events and recreational activities for clients.

Reporting and Documentation

• Completes accurate program and client data collection, data entry, and required programmatic reports on a timely and consistent basis.
• Maintains confidentiality of all client records, organizes case files documentation both hard files and electronic records. Is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPPA) privacy and security rules to the extent applicable. Takes all reasonable efforts to implement HIPPA requirements.
• Administers evaluation data collection and participates in program and agency performance management process.
• Creates and submits monthly report of activities and submits monthly metrics in the CARBON system by the 15th of the following month.
• Enters and submits required data into the SF GetCare on a monthly basis.
• Responsible for submitting Community Services Block Grant time study to HAS/DAAS during the months of February, May, August and November.
• Develops and delivers ad hoc reports as requested by HAS.
• Develops and delivers annual summary report of SOGI data collected by the 10th of July each year.

Community Engagement

• Actively conducts outreach activities and recruits’ clients to ensure full targeted enrollment and ADRC Service Objectives are met.
• Designs and disseminates outreach materials and informational presentations to generate public awareness of long term service and support options.
• Conducts outreach to a wide array of community members and organizations.
• Develops partnerships and establishes communication and rapport between community agencies.

Customer Service

• Provide exceptional customer service.
• Always represent the organization in a prudent and professional manner.

Safety

• Maintain personal safety, use personal protection equipment (PPE) and follow organization’s policies.
• Report all and any safety issues, accidents or injuries to your manager as a matter of priority.

Effective Team Member

• Ability to interact positively with team members.
• Ability to facilitate positive change.
• Partner with supervisor when necessary to address department issues or concerns.

POSITION QUALIFICATION REQUIREMENTS

Education:  Require a Bachelor‘s Degree in Social Work, Human Services or other related field; or AS in a related field or at least 3 years of social service delivery with elderly and/or adults with disabilities.

Experience:  Must have experience in interacting with seniors and disabled adults, as well as, experience in case management, group facilitation and recreational activities. Commitment to social action, social justice, civic engagement and leadership development.

Requirement: 

• Current Physical Health Screening (every 2 years thereafter)
• Fingerprinting Clearance (DOJ/FBI)
• Current Immunizations (TB, Influenza, MMR, Pertussis) (must be kept current)
• Current CPR & First Aid Certificate (every 2 years thereafter) or willing to get.
• Valid State of California Driver’s License (current auto insurance and a clean driving record.)

Language(s):  English, Mandarin/Cantonese preferred

Skills and Abilities:

• Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
• Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information. Strong analytical skills and demonstrated attention to detail.
• Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.
• Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting at all times.
• Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.

Software:  Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, Publisher, and Internet Explorer.

Decision Making:  Set priorities and standards of performance; Develop plans by which work can be accomplished.

Tools and Equipment: General office equipment, fax, copier, printer, phone, and computer.

Confidential and Sensitive Information: Maintain the highest level of confidentiality when dealing with client records.

Benefits

This position is full-time, Tuesday through Saturday. Commensurate with experience, plus an excellent benefit package, which includes a great work culture and an amazing SF location – the Mission and Excelsior Districts.

How to Apply

If you are qualified and interested in applying, please submit your resume and cover letter through this platform or email to beiling.gonzalez@mncsf.org 

Phone calls are not accepted nor will we call you if you don’t submit employment information. Please visit our web site for additional information on our company at: www.mncsf.org

We are an equal opportunity employer and welcome diversity in all its expressions in the workplace.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.