Scheduler

Overview :

Urology Associates of Central Missouri is the most comprehensive private urology practice in central Missouri. We are looking for an Appointment Scheduler to join our team! Our goal is to provide the highest level of care, utilizing the latest, clinically proven techniques to diagnosis and treat a wide variety of urological disorders in men and women.

Our Schedulers play a crucial role in daily patient flow. An energetic individual that is able to multitask and provide excellent patient care will find the most success in this role.

If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients;

Urology Associates is the place for you!

Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment.

We prefer applicants who have some customer service experience, but we are willing to train the right person. You must exemplify the values of our company and provide patients with the highest levels of care.

Full Time / 40 hours per week (M-F, 8-4 : 30)

Why work for us? This position offers autonomy in a fast paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle!

We are located at 105 Keene Street Columbia, MO!

Urology Associates of Central MO is a division of Missouri Cancer Associates and affiliated with the US Oncology Network!

SCOPE : Under general supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner.

Answers incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff.

May include outside scheduling and / or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities :

• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedule outside consults / procedures ordered by physician
• Provides general administrative support by scanning / filing charts and forms or ensuring they are sent to the appropriate department / personnel for filing and scanning.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records.

Qualifications :

• High school diploma or equivalent required.
• At least eighteen (18) months front medical office receptionist experience.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability : Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities;

demonstrates flexibility.

Shows work commitment : Sets high standards of performance and works efficiently to achieve them.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time;

also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment.

Vision must be correctable to 20 / 20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

COMPETENCIES :

Uses Technical and Functional Experience : Possesses up to date knowledge of the profession and industry; is regarded as expert in the technical / functional area;

accesses and uses other expert resources when appropriate

Demonstrates Adaptability : Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change;

shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

• Uses Sound Judgment : Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment : Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them
• Commits to Quality : Emphasizes the need to deliver quality products and / or services; defines standards for quality and evaluated products, processes, and service against those standards;

manages quality; improves efficiencies.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment.

Involves contact with patients and public.

Salary : $28,000 - $35,500