What are the responsibilities and job description for the Customer Service Advisor, IC position at Mister Car Wash?
Mister Car Wash is leading the industry as the nation’s first publicly traded car wash company. We are a fast-growing, people-powered brand, driven by team members who make a difference every day.
Our team is the heart and face of our brand, and by supporting them, we ensure they deliver the same care, connection, and exceptional experience to every customer.
As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.
Why Join Mister?
WHAT YOU WILL DO:
Our team is the heart and face of our brand, and by supporting them, we ensure they deliver the same care, connection, and exceptional experience to every customer.
As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.
Why Join Mister?
- Be part of an extraordinary team. Work where the energy is high and people are the heart of the business. Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.
- Supercharge your career growth. We’re scaling nationally and investing in leadership at every level. Our industry-leading training programs will immerse you in our culture, brand standards, and operational playbook.
- Make any day a payday. With same-day pay, you have access to your money as you earn it.
- Enjoy amazing benefits. Mister team members enjoy PTO from day one and great benefits, including affordable medical, dental and vision, 401(k) match, stock purchase plan, tuition reimbursement, and more!
WHAT YOU WILL DO:
- Work with an amazing team in a fun environment.
- Build trusting relationships with customers and recommend products and services that best meet their needs.
- Create “Wow” moments for our customers by showing your commitment to outstanding service and hospitality in every interaction.
- Help maintain the location’s appearance and cleanliness.
- Follow all Mister Car Wash safety procedures and policies, including appearance expectations.
- An outgoing personality with strong people and listening skills.
- The ability to connect with customers.
- Attention to detail and pride in your work.
- High energy and interest in being active outdoors in varying temperatures and weather conditions.
- A strong work ethic and a team-player attitude.
- Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours
- Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head