What are the responsibilities and job description for the Sales and Customer Experience Associate position at Mix N Mojo Smoke Shop?
About the Role
We’re looking for a passionate and reliable Sales and Customer Experience Associate to join our retail team. You’ll play a critical role in delivering top-tier service, helping customers find what they need, and ensuring a smooth, friendly shopping experience from start to finish.
If you're a self-starter with strong communication skills, great attention to detail, and a proactive attitude toward solving customer concerns, we’d love to hear from you.
What You’ll Do
- Welcome and assist customers in a courteous, professional manner
- Check photo ID for anyone appearing under 40; only sell tobacco products to customers 21 or older.
- Identify customer needs and offer tailored product recommendations
- Educate customers about product features, pricing, promotions, and after-sales service
- Cross-sell related products to maximize customer satisfaction and store profitability
- Stay informed about product updates and new arrivals
- Handle stock unpacking, restocking, and light lifting
- Keep store areas clean, organized, and visually appealing
- Communicate customer feedback and suggestions to the Store Manager
- Collaborate with teammates to maintain seamless customer service during peak periods
- Complete additional tasks as needed
Who You Are
- At least 21 years old
- Strong interpersonal and communication skills
- Able to multi-task and remain organized in a fast-paced setting
- Punctual, dependable, and flexible with work schedule
- Comfortable working nights, weekends, and holidays
- Previous experience with smoking or vaping products is preferred
- 2 years of customer service experience is preferred
Work Schedule
Monday through Sunday (35 hours/week).
Shifts include nights, weekends and holidays as required.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 35 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Location:
- Rio Rancho, NM 87124 (Preferred)
Ability to Commute:
- Rio Rancho, NM 87124 (Required)
Work Location: In person
Salary : $13