Guest Services Coordinator

Guest Services Coordinator

Working in a multi-team environment, this role virtually interacts with and provides guests with assistance across multiple communication channels including telephone, email, social media, google and various 3^rd party websites. Accountable for providing support and information to Members and Non-Members in addition to responding to online reviews and comments as warranted. Acts as the Company Operator, handling guest and member inquiries when necessary and/or directing calls/inquiries to the appropriate channels.

Guest / Member Services Focus

• Manages all corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
• Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Twitter, Google Play, App Store, and other 3^rd party review platforms
• Assists in processing Gift Card sales through the mjrtheatres.com website
• Assists the Marketing Director in the Management and Marketing of MJR Premier Rewards loyalty program, acting as the Account Representative for all program members
• Manages all requests for donation and assists the Marketing Director in the management of all requests of sponsorships and other event-type donations
• Assists the Corporate Sales and Events Manager in the booking of group sales, corporate events, or small group bookings including birthday parties and other like events

Administration / Operations Focus

• Handles confidential information
• Demonstrates a high degree of professionalism, initiative and independence in supporting the leadership team
• Arranging logistics/cost quotes / meals, etc. for extended meetings and other meetings and events as required
• Manage the companywide communication process
• Provides administrative assistance to the operations team & other teams as required

Experience and Qualifications:

• 2 years in a role with MJR Theatres or guest/customer service or similar experience preferred
• Post-secondary education in a relatable field preferred
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.) and ability to learn new software
• Comfortable presenting recommendations/advice in areas of expertise
• Experience following or beginning level understanding of managing budgets, targets & results
• Excellent communications skills: written/verbal
• Strong attention to detail and problem-solving skills
• Driven to succeed and take initiative
• Excellent time management skills and ability to multi-task and prioritize work