OFFICE SPECIALIST - Oncology

JOB DUTIES

Greets and interacts with patients, staff and public in person and on the telephone.

Schedules patient Appointments to include laboratory, chemotherapy infusion, Physician/APP, injections, chemotherapy education and more.                         

Cross train in Reception and Registration areas of the Oncology Institute.

Prepares daily schedules, pre-registration and insurance verification components.                          

Relays messages and information to patients the hospital staff and other physician offices. 

Ability to process and prioritize in a very busy medical practice setting.               

Completes Special projects as designated.

Demonstrates appropriate oral communication skills with office staff regarding patient needs

Demonstrates appropriate written communication skills.                                                     

Maintains confidentiality of all hospital records, staff and patient activities, verbally, written and via the computer. Communicates in a positive manner. 

Participates in the orientation and in the clinical experience of students.                                                                               

Participates in Staff development and education.                                                                   

Assumes personal responsibility for professional development and continuing education.      

AGE/DEPARTMENTAL SPECIFIC COMPETENCIES

Uses standard principles of normal growth and development for the individual patient with concern for all aspects of development.  score: N/A

Addresses safety measures appropriate for adolescent, adult and geriatrics.

score: N/A

Makes adaptations for aging adults with hearing and vision deficits.

 SPECIFIC JOB DEMANDS

Strength: Sedentary Work - Lifting, Carrying, Pushing, Pulling 10 Lbs. occasionally. Mostly sitting, may involve standing or walking for brief periods of time.

Reaching: Occasionally - Extending hand(s) or arm(s) in any direction.

Handling: Occasionally - Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.

Fingering: Occasionally - Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.

Talking: Frequently - Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Hearing: Frequently - Perceiving the nature of sounds by ear.

Near Acuity: Frequently - Clarity of vision at 20 inches or less.

Accommodation: Occasionally - Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye.

Color Vision: Frequently - Ability to identify and distinguish colors.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Minimum high school education with advanced secretarial/medical training.

Minimum two years of secretarial experience in healthcare of customer-oriented service industry.

Computer skills are required, experience with Microsoft Office desirable.

Verbal and written skills necessary to effectively communicate with various members of the health care team, other health care facilities, community health related organizations and various external parties.

BLS required.

 WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust and temperature changes. Large part of work is sitting or walking.

Work week may exceed 40 hours and hours may vary depending on needs.