Bilingual Customer Service Representative $20/hr- Need ASAP!

Outreach Customer Service Representative | CSR (Bilingual Spanish) Pay Rate: $20.00 per hour Time Type: Full Time Project Length: Temp to Hire Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST Local Travel Required: Yes, mileage reimbursement provided MUST RESIDE IN ALAMEDA COUNTY Position OverviewThe Outreach Customer Service Representative (CSR) is responsible for delivering face-to-face outreach, education, and enrollment support to program beneficiaries. This role supports community engagement through presentations, enrollment assistance, and ongoing customer follow-up. The ideal candidate is bilingual in Spanish, comfortable working in public settings, and experienced supporting diverse or low-income populations in a customer-facing environment. A personal vehicle is required for this role, along with valid insurance. Local travel will involve site coverage as coordinated by the project command center, with mileage reimbursed from the assigned home base to the coverage location. Preferred Background • Experience in human services or other public-facing roles • Outreach, presentation, community education, or public speaking experience • Experience working with low-income or diverse populations Job Responsibilities • Conduct face-to-face outreach and provide enrollment broker services through group and individual presentations • Present managed care options and assist beneficiaries with understanding and using their healthcare plans • Assist beneficiaries with enrollment and disenrollment processes • Support other Enrollment Service Representatives with daily operational activities • Assist management with training and guidance of new Enrollment Service Representative staff • Maintain positive relationships with county staff, community groups, and healthcare organization clients • Conduct ongoing program training for county staff and community partners • Perform data entry related to enrollments and disenrollments • Transmit enrollment and disenrollment data to central processing in accordance with policies and procedures • Assist beneficiaries with medical exemption and waiver inquiries • Provide beneficiaries with status updates regarding enrollment, disenrollment, exemptions, and waivers • Document daily activities accurately in the Customer Relationship Management (CRM) system • Review knowledge base content for accuracy and recommend improvements • Adhere to established procedures, perform self-checks, and maintain attention to detail • Meet Field Operations minimum performance standards • Notify management promptly of procedural compliance issues • Report quality concerns or deficiencies in a timely manner • Provide recommendations to management to improve quality and efficiency • Meet defined production and quality performance goals • Work at assigned offices as directed by management • Attend and promote programs at community events and health fairs as needed • Meet all performance standards outlined for the position • Perform additional duties as assigned Knowledge, Skills, and Abilities • Strong customer service, interpersonal, and communication skills • Ability to present information clearly in both group and one-on-one settings • Cultural and linguistic competency when engaging diverse populations • Strong organizational skills with attention to accuracy and detail • Ability to manage multiple tasks in a fast-paced, deadline-driven environment • Ability to work independently as well as collaboratively within a team • Computer literacy, including proficiency with MS Office applications such as Word, Excel, and PowerPoint • Ability to quickly learn new systems and software platforms • Typing speed of 20 words per minute Education, Experience, and Additional Requirements• High school diploma, GED, or equivalent required • Six months of human services or public-facing experience preferred • Presentation, outreach, teaching, marketing, or public relations experience preferred • Experience working with low-income and diverse populations preferred • Valid driver's license and proof of insurance required • Ability to travel throughout the county and surrounding areas as needed • Fluency in Spanish, including reading and writing, required Essential Physical and Mental Functions • Ability to remain in a stationary position for extended periods • Ability to occasionally lift, carry, or move items weighing up to 25 pounds Job Environment • Work is primarily performed in an office environment with regular community-based outreach and field activityCompany DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:Medical, dental, and vision coverageLife and disability insuranceAdditional voluntary benefitsJoin MMC and enjoy the support of a team that values your well-being, both on and off the job.MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.Get started on your career journey today! Apply to become a part of the MMC Team!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Salary : $20