Communications Administrator

MMG INSURANCE COMPANY

Job Description

Job Title:              Communications Administrator

Department:         Marketing

Reports To:          Corporate Communications Lead

FLSA Status:       Non-Exempt

SUMMARY

This position provides key support for the Communications branch of the Marketing Department by conducting a diverse range of duties including assisting the Communications team with marketing material creation, supporting the drafting and editing of communications, social media management, clerical duties to support MMG’s corporate giving program and other initiatives, cataloging Comms. materials, among other duties. Creativity, an ability to juggle multiple projects while maintaining organization, enthusiasm to learn, and a careful eye for editing are essential skills to succeed in this role.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages MMG's social media presence by creating and scheduling regular posts including posts and campaigns tailored to each social channel in alignment with MMG's social strategy. Periodically compiles social reports. 
• Creatively crafts invitations, flyers, advertisements, and graphics as directed.
• Assists with the creation of marketing & communication materials in collaboration with Comms. team and external marketing firm. Helps review, edit, and proof final documents, brochures, ads, newsletters, and other materials. 
• Periodically drafts agency & policyholder communications.
• Manages routine public website content updates in partnership with external marketing firm and periodically compiles website reports.
• Supports MMG’s corporate community giving program by processing and logging payment for corporate community giving commitments.
• Acts as Communications liaison to Change Agent Committee, participating in meetings and managing development of communications as needed.
• Manages and enhances the Marketing Department’s SharePoint website by uploading and organizing current resources.
• Supports creation of MMG’s annual report by compiling information and assisting with review of drafts.
• Assists with summer internship video project planning and execution.
• Monitors and updates Marketing resources on MMG’s public and agency websites.
• Catalogs digital and printed Marketing materials and coordinates with Comms. team and printing vendor to order materials as needed.
• Cultivates photo resource library and other materials to bolster MMG brand and MMG archives. 
• Provides support to the Home Office Marketing team by periodically conducting the following responsibilities:

•       Periodically assists with the Production of regularly scheduled reports from marketing database.
•        Periodically assists in planning and implementing company/agency events.
•        Periodically assists with corporate travel planning.
•  Periodically reviews and files lodging and car rental agreements. 
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree; or equivalent combination of education and experience.

LANGUAGE SKILLS

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Able to read and to interpret written information.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.

REASONING ABILITY

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

COMPUTER SKILLS

To perform this job successfully, an individual should have above average knowledge of Office Productivity software such as Spreadsheet, Word Processing, PowerPoint, Publishing, Communications software such as Adobe and online platforms such as Canva, Venngage, and Loomly, as well as other related software.

CERTIFICATES, LICENSES, REGISTRATIONS  

The Company may expect the employee to take the courses it deems appropriate to the employee's duties and responsibilities.

OTHER SKILLS AND ABILITIES

• Demonstrates above-average written and verbal communication skills.
• Highly organized and possesses ability to manage multiple tasks concurrently.
• Exhibits tendency to be detail oriented.
• Creative ability required.
• Demonstrates above-average telephone skills.
• Demonstrates above-average interpersonal, relationship skills.
• Demonstrates flexibility by adapting to a rapidly changing environment.  
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates the ability to consistently maintain a positive attitude.
• Works cooperatively and productively with employees.

OTHER QUALIFICATIONS

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

Demonstrates an aptitude consistent with securing information, analyzing it, and making above-average decisions affecting the position's area of responsibility.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.  The employee occasionally is required to stand, walk, sit, reach with hands and arms, and talk or hear.  The employee must occasionally lift and/or move up to 10 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.