What are the responsibilities and job description for the Communication Specialist - Cleveland position at MMT Ambulance?
Job Details
Description
Are you passionate about making a meaningful impact in the field of EMS? Join MMT Ambulance and make a Real Difference! We prioritize our team members by offering cutting-edge technology, updated vehicles, and fostering a supportive company culture. Join us and enjoy competitive pay, flexible scheduling, excellent benefits, free continuing education, recognition rewards, and more.
Dispatch Duties and responsibilities consist of:
- Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)
- Ensuring all crews are accounted for at all times
- Ensuring that callers are notified of any delays in transports.
- Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
- Efficiently dispatching of transport requests and relaying appropriate information to field crews
- Knowledge of geography of service area
- Operates computers, software, and multi-line phone system.
- Ensures the provision of optimal transportation services to patients and referring agencies.
- Flexible as to his/her work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.
Required Education and Experience Dispatcher
- Minimum of a high school diploma or equivalent.
- Prior Dispatch, EMT, Paramedic or RN experience preferred.
- Knowledge of medical terminology.
- Proficiency in spelling and writing English.
- Strong communication skills and ability to work in a team environment.
- Ability to deal with high stress situations.
- Working knowledge and proficiency of electronic communication.
- Able to quickly manage and transition between various tasks while maintaining attention to detail.
Competencies
- Self-confidence, emotional stability, good judgment, and tolerance for high stress
- Possess good verbal communication skills
- Ability to handle adverse situations effectively
Who We Are
For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.
MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!
Statement of Equal Opportunity Employment
It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
Qualifications