What are the responsibilities and job description for the Inside Sales Specialist position at MobilityWorks/Driverge?
Position Summary: The Inside Salesperson provides service to customers by handling all inquiries and sales calls related to service installed equipment.
Essential Job Functions and Duties:
- Oversee the entire sales process of service-installed equipment from initial quote to final delivery. Products include scooter lifts, hand controls, left-foot gas pedals, lifts, tie-downs, etc. (Chassis and conversion sales are excluded).
- Track the sales and installation of accessories. Monitor the time of parts orders as well as the scheduling of installations.
- Troubleshoot delivery and/or product problems and delays, maintaining constant contact with customer during process
- Complete cold calls to generate relationships with local referral sources.
- Implement a marketing plan to solicit sales and installations from auto dealers, DME companies, and prosthetic companies.
- Work with Service Manager to schedule equipment installations, perform vehicle delivery and product demonstrations, and complete required paperwork.
- Assist in maintain dealer compliance with store by adhering to local rules and regulations
- Assist Sales Consultants with obtaining various vehicle and conversion data. Act as sales liaison when consultant is unavailable.
- Sell aftermarket products (securement systems, belts, extended service contracts, Lojack systems, upholstery upgrades, DVD, GPS, moon roofs, etc.) to showroom customers.
- Oversee the receiving of all trade-in vehicles, ensuring that the maintenance, cleaning, photography, and documentation is completed in a timely manner.
- Provide back-up support to the rental and driver coordinator by assisting in the pickup, delivery, demonstration, and paperwork for store rentals.
- Use electronic contract manager to record sales activity.
- Comply with MobilityWorks’ mission and corporate values at all times.
- Adhere to all company policies and procedures
- Complete other duties as assigned.
Position Qualifications and Entrance Requirements:
- Bachelor’s Degree in business or sales management is preferred.
- Automotive sales experience is strongly preferred.
- 5 years of sales experience.
- Must have solid written and verbal communication skills.
- Must have demonstrable competency with computers (MS Word, MS Excel, etc.).
- Excellent customer service skills and experience is required.
- Solid verbal, written, and interpersonal communication skills are required.Ability to deliver sales-oriented presentations to individuals as well as groups.
- Experience working independently with minimal supervision is required.
- Ability to complete multiple tasks simultaneously is required.
- Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.
Physical Demands/Work Environment:
- Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.).
- Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
- Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.
