Service Technician

Mobius Mobility manufactures and distributes the next generation iBOT^tm Personal Mobility Device – a breakthrough product in the field of personal mobility.  With dynamic stabilization technology, terrain following, and four distinct driving modes, the iBOT^tm provides people with disabilities new levels of independence and access.  At Mobius, we are committed to helping our clients reach, climb, and go – wherever and whenever they choose.

Summary:

• Conducts repairs on devices requiring service and develops service procedures
• Supports company activities related to manufacturing, product test, and delivery to users
• Assists ATP's in configuring user seating on a case-by-case basis
• Performs other related duties as described in this job description and as assigned by management

Responsibilities:

• Provides responsible repair services to our customers in a courteous and professional manner
• Perform final system integration and testing
• Assists Supplier ATP's with specific assembly/modification requests
• Develop procedures for device servicing
• Conduct troubleshooting and repairs on devices returned for service
• Document service performed and required complaint handling per approved QA documentation
• Utilize CRM software to document, manage and track service issues or user complaints
• Perform other special projects or duties as determined by management

Requirements/Qualifications:

• 3-5 years' experience in a technical service role, involving customer facing activities
• Previous experience using hand and/or power tools required
• Servicing of electromechanical equipment or devices
• Medical device experience preferred, previous experience working with the disability community a plus
• Must be able to bend, twist, and reach frequently, must be able to lift 75lbs. frequently
• Ability to maintain confidentiality when provided with sensitive information
• Ability to diagnose problems and see the solutions through to completion
• Ability to think quickly to handle unique situations
• Must be detail, safety, and quality oriented
• Use of Salesforce CRM experience preferred
• Good computer skills including proficiency using Microsoft Office
• Must demonstrate strong communication and teamwork skills
• Excellent written and verbal communication skills - Internally and Externally
• Ability to work as part of a team and provide support to departmental and company goals
• Be able and willing to work additional hours when required, including weekends 
• Requires approximately 30% of travel per year

Education:

• AS degree or equivalent with engineering discipline preferred