Customer Advocate

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for a Dispatcher (Customer Advocate) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team. You will... · Schedule, route, and dispatch trips to all manner of providers · Help coordinate mass transportation when needed · Administer trips for volunteer/independent drivers and mileage reimbursement program · Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs · Work with transportation providers and health care facilities to resolve problems · Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand · Manage with transportation providers · Ensure accurate trip data input We are excited to speak to someone with the following... · High School Graduate or General Education Degree (GED) · 0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry · Routing, scheduling or dispatch experience · Prior in-bound call center experience · Knowledge of transit system · Knowledge of Medicaid guidelines and covered service We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at recruiting@modivcare.com. Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law. Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation, nutritional meal delivery, and personal and home care to enable greater access to care, reduce costs and improve outcomes. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!