What are the responsibilities and job description for the Concession Supervisor - Support Operations position at Mohegan?
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Position Summary :
This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Support Operations department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Support Operations staff.
Primary Duties and Responsibilities : includes but not limited to :
- Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service
- Supervises the weekly scheduling of the Support Operations staff
- Oversees the day-to-day operations of the department
- Makes daily operating decisions based on pre-determined departmental goals
- Supervises internal procedures for employee skill expansion, transfers and worker profiles
- Assists with the training and follow-up for SMART alcohol training
- Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance
Secondary Duties and Responsibilities :
When working as Restaurant Supervisor / Maitre'd - Arena Concessions :
Competencies : Incumbent will master the following competencies while in this position :
Training Requirements :
Physical Demands and Work Environment :
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Work Shift : Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.