What are the responsibilities and job description for the CUSTOMER SERVICE REP I position at Mold In Graphic Systems?
Job Details
Description
Discover an exciting trade in LEAN label manufacturing entering and processing permanent custom-made graphic orders for customers around the world like Yeti Coolers, Rubbermaid Commercial, and General Motors to name a few.
To be considered for this role, candidates MUST:
- Learn and adapt into our LEAN Continuous Improvement Culture (It’s fun and simple).
- Must be an outgoing, customer-centric People Person that can communicate effectively with our customers and other TEAM members.
- Have commercially minded, customer service experience, preferably.
- Represents our company with a quality service mindset to create a positive image in the mind of our customers.
- Answers questions and resolve issues with positivity.
- Creates an emotional connection with our customers by understanding and engaging them.
- Anticipates customer needs and effectively influences customer engagement such as additional order details, and application tools, etc.
- Initiates welcome and outreach calls to ensure customer expectations have been exceeded.
- Identifies trends for Customer Service training and continuous education to continually improve customer interaction and satisfaction.
- Collaboratively works with the commercial and marketing teams to deliver world class customer experience while driving new business with existing customers.
We invest in our TEAM members through competitive wages, on the job training, medical, dental, vision, life insurance, 401K, pet insurance, employee assistance program, health savings account, a discounted travel program, paid vacation, paid sick leave, and paid holidays. Every TEAM member also has room to grow personally while advancing their careers.
Starting wage: $17/hour
Qualifications
Salary : $17
