What are the responsibilities and job description for the Office Professional - Customer Service Representative position at Molly Maid of Lorain County?
Molly Maid of Cleveland West is searching for a pleasant, resourceful, and inspired Office Professional to join our team as it continues to grow. We opened our doors in 1997 and support a team of over 30 employees. We’re looking for a person that is very positive, efficient, and has strong communication skills.
Full-time. No nights. No weekends. No holidays.
Weekly bonus incentives and paid vacation.
Full-time. No nights. No weekends. No holidays.
Weekly bonus incentives and paid vacation.
Basic Experience Needed:
- Phone skills
- Sales skills
- Problem Solving
- Scheduling
- Computer Skills / Microsoft Office / Google
- Data Entry Skills
- Able to manage multiple tasks including the managing of cleaning teams, customer needs, and arranging the cleaning schedule.
Requirements:
- Demonstrate the ability to learn quickly and juggle multiple tasks concurrently
- High school diploma or GED required
- Legally able to work in the U.S.
- Organizational skills, ability to set priorities and execute a plan of action
- Pass a background check -driving / criminal
- Strong listening & communication skills
- Good organizational skills
- Courteous and cooperative with customers and employees
- Staff Supervision
- In Office Experience
Job Duties:
- Receptionist duties
- Sell Molly Maid services over the phone using a script
- Follow up on Leads
- Schedule Estimates
- Respond, resolve, and follow-up with customer concerns
- Answer inquiries for employment
- Follow up on unclosed estimates
- Conduct back marketing phone calls
- Other office duties (data entry, filing, answer phones, customer relations, laundry, etc.)
Advancement Opportunities
This position is for full time. Only applicants with a good attendance record and experience working in an office will be considered .
Please attach a resume.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Salary : $14 - $18
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