Desktop Support on site

Job Description

Job Description

Responsibilities :

• Providing exceptional IT Services to employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
• Build and deploy new desktops and laptops
• May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
• Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff