What are the responsibilities and job description for the Host position at Momofuku?
Momofuku
Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian-American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the United States and Canada as well as a line of restaurant-grade products for home cooks.
Momofuku Las Vegas
Momofuku Las Vegas is located in The Cosmopolitan of Las Vegas. We offer a variety of dining styles from lunch to late night. Stop by for a quick snack and drink in our Peach Bar, hang at the chef’s counter for buns and a bowl of noodles, or share a celebratory family-style meals in our Main Dining Room. Our menu is constantly evolving but continually draws influence from the US, Korea, and Japan.
As the first (and last) point of contact, Momofuku Lead Hosts are friendly and warm, yet professional and
exacting. We are looking for well-presented, engaging individuals who will be excited to provide
knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Momofuku
standards and values. The ideal Momofuku Lead Host should display exemplary leadership and
organizational skills, and thrive in a team-oriented environment.
Competitive Pay: Starting at $23/hour
Why Momofuku?
At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.
Responsibilities
● Serve as a leader of the host team by assigning duties and responsibilities for the shift
● Assist in training new hosts of their roles and responsibilities
● Prepare a summary of all covers, guest information and special notes for each shift and present to full team during pre-shift meeting
● Display exemplary communication skills with polished floor presence and a professional demeanor
● Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment
● Uphold service standards to ensure an excellent guest experience
● Greet all guests entering the restaurant and thank all guests leaving the restaurant
● Ensure reservations are prioritized and seated in a timely manner
● Strive to accommodate walk-in guests whenever possible
● Clearly and politely communicate with guests when delays and/or waits occur
● Maintain an organized floor by quickly and efficiently seating guests according to company standards
● Manage, understand and operate the reservation/seating system
● Maintain professional and warm guest communications - inside the restaurant or via phone/email
● Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
● Communicate respectfully and clearly with service team and management
● Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
● Engage management for any guest issue or complaint
● Maintain cleanliness and organization at the host stand and front door area
● Adhering to Momofuku's Cleaning and sanitation SOPs
● Additional service and/or operational tasks as determined by manager
● Adhere to grooming and dress code standards
● Assist teammates to anticipate all other FOH needs
● Coordinate large format and special event bookings as applicable, including additional administrative responsibilities
Requirements
● 2-3 years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
● Ability to act as a team leader among a front door team, including but not limited to supervising the overall flow of the hosts stands and guests entering and exiting the restaurant
● Previous experience with Resy, OpenTable, Seven Rooms, or other reservation platform
● A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
● Excellent communication, organizational, and interpersonal skills
● Ability to remain calm under pressure and resolve guest conflict
● Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
● Able to work in a standing/walking position for long periods of time
● Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Preferred Requirements
● 3 years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
● Ability to organize and plot the book for service
● Ability to train new Hosts and Lead Hosts in all aspects and responsibilities of the role
● A proven track record of dependability and a continuous focus on learning and development
Physical Demands
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.